Job Description
Full job description
Job ID : 28+0
Openings : 1
Jurisdiction: CUPE Local 7
Division: Financial Strategy & Sustainability
Department: Assessment & Property Revenue Services
Branch: Property Revenue Services
Location Name : Regina, Saskatchewan, CA
Type of Posting: Internal & External
Employment Type : Permanent
Hourly Salary: $27.1 - $35.01 (2026 rate)
Annual Salary: $51,66+.00 - $66,750.00 (2026 rate)
Date Posted : May 26, 2026
Closing Date: June 5, 2026
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
Position Summary
The City of Regina is seeking a dedicated and experienced Senior Collection Officer to join our Assessment & Property Revenue Services team. Reporting to the Coordinator, Tax & Utility Collections, this role is responsible for overseeing the collection of delinquent Water & Waste accounts. The Senior Collection Officer ensures processes are followed to secure payments, delivers guidance and training to collection staff, and provides support in complex and escalated customer interactions. This role contributes directly to the City's financial sustainability and excellent customer service. Key Duties & Responsibilities
Prioritizes and assigns daily tasks to the Collection Officers. Acts as the first point of contact for escalated issues, service requests and supportsthe Coordinator in handling and resolving difficult and unique customer challenges.Maintains responsibility and oversees all scheduled water disconnections. Act as the Coordinator, Tax & Utility Collections, as required. Responds to customer inquiries, monitors and negotiates payment plans and performs the duties of Collection Officers. Provides training, guidance, testing and support to Collection Officers and Water Attendants. Reviews work of Collection Officers to ensure tasks are completed, quality and productivity standards are achieved and maintained, and customer service goals and performance measures are met. Identifies delinquent accounts, makes recommendations and initiates escalated collection actions. Prepares, maintains, and administers processes and procedure documents, correspondence, and legal documentation related to utility collection activities. Communicates and acts as a liaison with internal departments and external agencies including the Ministry of Social Services, Insolvency and external collection agencies to resolve delinquent water & waste accounts. Prepares statistics reports and identifies opportunities for improving collection practices and procedures and assists in the documentation and implementation of these procedures. Implements and administers utility collection policies and procedures and ensures compliance with legislation, regulations, and bylaws.
Perform other related duties as required. Key Qualifications
Completion of a Grade Twelve (12) Diploma with courses in introductory accounting coupled with three (3) to five (5) years direct experience in utility collections and in statute, and bylaw and Privacy Legislation interpretation and enforcement relating to delinquent utility accounts. Enrollment or willing to enroll in the Professional Collector Certificate Program from the Credit Institute of Canada. Must be able to qualify to become a Commissioner of Oaths. Knowledge of service payments and collection policies, procedures, and practices Knowledge of customer/client services office and financial and administration processes Knowledge of specific branch as well as the broader divisions/departments/branches Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices Knowledge of supervisory practices Working/Other Conditions Physical Effort
Regular use of computers, tablets, scanners, and standard office equipment.
Primarily seated work with occasional standing and movement of files or supplies. Concentration & Sensory Effort
High visual and auditory concentration required during data entry and customer service interactions.
Frequent workflow interruptions and a need for situational awareness during field-related activities. Work Environment
Office-based role with exposure to emotionally intense situations from distressed or upset customers.
Must be comfortable dealing with conflict and maintaining composure in stressful situations.
Additional Requirements: Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy. Proof of education is required. Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!
For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page .
https://open.regina.ca/dataset/senior-collection-officer-job-description
Note: Only applications submitted via our online application system are accepted
Job ID : 28+0
Openings : 1
Jurisdiction: CUPE Local 7
Division: Financial Strategy & Sustainability
Department: Assessment & Property Revenue Services
Branch: Property Revenue Services
Location Name : Regina, Saskatchewan, CA
Type of Posting: Internal & External
Employment Type : Permanent
Hourly Salary: $27.1 - $35.01 (2026 rate)
Annual Salary: $51,66+.00 - $66,750.00 (2026 rate)
Date Posted : May 26, 2026
Closing Date: June 5, 2026
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
Position Summary
The City of Regina is seeking a dedicated and experienced Senior Collection Officer to join our Assessment & Property Revenue Services team. Reporting to the Coordinator, Tax & Utility Collections, this role is responsible for overseeing the collection of delinquent Water & Waste accounts. The Senior Collection Officer ensures processes are followed to secure payments, delivers guidance and training to collection staff, and provides support in complex and escalated customer interactions. This role contributes directly to the City's financial sustainability and excellent customer service. Key Duties & Responsibilities
Prioritizes and assigns daily tasks to the Collection Officers. Acts as the first point of contact for escalated issues, service requests and supportsthe Coordinator in handling and resolving difficult and unique customer challenges.Maintains responsibility and oversees all scheduled water disconnections. Act as the Coordinator, Tax & Utility Collections, as required. Responds to customer inquiries, monitors and negotiates payment plans and performs the duties of Collection Officers. Provides training, guidance, testing and support to Collection Officers and Water Attendants. Reviews work of Collection Officers to ensure tasks are completed, quality and productivity standards are achieved and maintained, and customer service goals and performance measures are met. Identifies delinquent accounts, makes recommendations and initiates escalated collection actions. Prepares, maintains, and administers processes and procedure documents, correspondence, and legal documentation related to utility collection activities. Communicates and acts as a liaison with internal departments and external agencies including the Ministry of Social Services, Insolvency and external collection agencies to resolve delinquent water & waste accounts. Prepares statistics reports and identifies opportunities for improving collection practices and procedures and assists in the documentation and implementation of these procedures. Implements and administers utility collection policies and procedures and ensures compliance with legislation, regulations, and bylaws.
Perform other related duties as required. Key Qualifications
Completion of a Grade Twelve (12) Diploma with courses in introductory accounting coupled with three (3) to five (5) years direct experience in utility collections and in statute, and bylaw and Privacy Legislation interpretation and enforcement relating to delinquent utility accounts. Enrollment or willing to enroll in the Professional Collector Certificate Program from the Credit Institute of Canada. Must be able to qualify to become a Commissioner of Oaths. Knowledge of service payments and collection policies, procedures, and practices Knowledge of customer/client services office and financial and administration processes Knowledge of specific branch as well as the broader divisions/departments/branches Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices Knowledge of supervisory practices Working/Other Conditions Physical Effort
Regular use of computers, tablets, scanners, and standard office equipment.
Primarily seated work with occasional standing and movement of files or supplies. Concentration & Sensory Effort
High visual and auditory concentration required during data entry and customer service interactions.
Frequent workflow interruptions and a need for situational awareness during field-related activities. Work Environment
Office-based role with exposure to emotionally intense situations from distressed or upset customers.
Must be comfortable dealing with conflict and maintaining composure in stressful situations.
Additional Requirements: Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy. Proof of education is required. Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!
For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page .
https://open.regina.ca/dataset/senior-collection-officer-job-description
Note: Only applications submitted via our online application system are accepted
💡 Quick Summary
Seeking a career-building opportunity? The Senior Collection Officer position is now open for candidates interested in the Government Job Alert sector. This role in Regina offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
