Senior Coordinator, Academic Delivery Support

Position purpose:

Reporting to the Program Manager, the incumbent manages the planning and delivery of a portfolio of open-enrollment and custom non-credit executive programs offered both in-person and virtually to executive-level clients while providing an exceptional client experience. Establishes and maintains relationships with program participants and works closely with colleagues from client organizations, colleagues within the University, and with the Telfer Executive Programs Community of Practice. Ensures smooth and efficient operations and supports the continuous improvement of business processes.

In this role, your responsibilities will include:

Program Planning & Operations: Plans and coordinates all logistics related to their portfolio of programs and events. To this end, discusses with clients and/or Program Directors, identifies requirements and deadlines, plans and coordinates all the steps required to deliver the program or event. Performs a variety of operational functions related to ongoing executive programs delivery. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.

Client Service and Communications: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under their area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.

Teaching & Learning Support: Advises Program Directors and faculty on resources and technology necessary for optimal delivery of learning and development programs and may provide training as needed for effective delivery. Advises potential participants on development programs that best suit their needs.

What you will bring:

Post-secondary education in marketing, event management, education, or communications, or an equivalent combination of education, training and experience

Minimum three years experience and knowledge of event management or logistical support for training and/or program operations or administrative coordination

Strong interpersonal and communication skills

Excellent problem-solving skills

Ability to work well under pressure and meet strict deadlines

Self-reliance and good judgment

Project management experience

Strong organizational skills and consistent attention to detail in a fast-paced environment

Demonstrated success working in a team setting

Ability to occasionally work outside of normal office hours

Knowledge of computer systems and software such as Windows, word processors, web applications and graphic design software, social media platforms, spreadsheets, databases, presentation software, internet browsers and email

Knowledge of educational technologies, presentation software, and audio-visual systems

Bilingualism – French and English (spoken and written)

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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.