Job Description
Purpose. Performance. People.
Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.
With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.
For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.
Role Summary:
As a Senior Coordinator, Workplace Experience you will be responsible for the day-to-day delivery of a high-quality, seamless workplace hospitality experience at CPPIB’s Toronto office. This role supports reception, guest services, catering, and corporate events, while also managing the associated financial and administrative processes, including invoicing, expense reconciliation, and vendor account coordination. The Senior Coordinator ensures operational excellence, financial accuracy, and consistently positive experiences for employees, guests, and partners.
The Workplace Experience Toronto team is responsible for the end-to-end operations of CPP Investments’ Toronto office, ensuring alignment with the organization’s strategic, operational, and workplace experience objectives.
Accountabilities & Qualifications:
Accountabilities
Provide a hospitality-led experience by anticipating needs, resolving issues proactively, and creating strong first impressions. Act as a visible and approachable presence for guests, stakeholders, and senior executives.
Greet and manage visitors in accordance with security protocols while maintaining a service-oriented approach, while delivering a seamless, professional, and personalized experience for guests and employees. Ensure a consistently high standard of hospitality at all touchpoints.
Oversee and support the reception team, including scheduling, training, onboarding, timesheet review, and desk coverage. Foster a high-performing and service-focused team environment.
Develop and maintain guest services documentation, including training materials and operational procedures. Track and report on performance metrics and support administrative or project initiatives.
Plan and execute meetings and events end-to-end, including executive sessions, town halls, and client engagements. Ensure all events meet high hospitality and operational standards.
Deliver on-site event support, providing real-time problem-solving and service recovery. Use post-event insights and documentation to drive continuous improvement.
Oversee catering services, ensuring quality, presentation, and alignment with hospitality standards. Partner with vendors to ensure accurate ordering and timely delivery.
Manage vendor relationships, including onboarding, performance monitoring, and ongoing service improvements. Act as the primary point of contact to ensure consistent execution and accountability.
Oversee financial processes such as invoice processing, expense reconciliation, and budget tracking. Ensure accuracy, compliance, and alignment with audit and corporate standards while partnering with Finance and Procurement.
Build strong stakeholder relationships and collaborate cross-functionally with Workplace Experience, Technology, Security, and Facilities teams. Ensure alignment with policies, manage risk with sound judgment, and drive continuous improvement through tools, systems, and feedback.
Qualifications
3–5+ years in hospitality, corporate events, office services, or similar, with exposure to vendor coordination and service management.
Experience with invoicing, expense reconciliation, budgeting, and familiarity with financial/procurement systems (e.g., Oracle, expense tools).
Strong written and verbal communication skills, high professionalism, integrity, and polished interpersonal abilities.
Strong Microsoft Office skills (especially Excel) and familiarity with tools like ServiceNow, EMS.
Excellent time management, attention to detail, and ability to handle multiple priorities in fast-paced environments.
Customer-focused, proactive, and solutions-oriented, with strong judgment, accountability, adaptability, and ability to manage confidential matters and diverse stakeholder needs.
This role is based in our Toronto office and requires full-time, in-office presence.
You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.
Inclusion & Accessibility
CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Attention: Protect Yourself from Fraud
CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.
CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making.
#LI-ONSITE
Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.
With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.
For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.
Role Summary:
As a Senior Coordinator, Workplace Experience you will be responsible for the day-to-day delivery of a high-quality, seamless workplace hospitality experience at CPPIB’s Toronto office. This role supports reception, guest services, catering, and corporate events, while also managing the associated financial and administrative processes, including invoicing, expense reconciliation, and vendor account coordination. The Senior Coordinator ensures operational excellence, financial accuracy, and consistently positive experiences for employees, guests, and partners.
The Workplace Experience Toronto team is responsible for the end-to-end operations of CPP Investments’ Toronto office, ensuring alignment with the organization’s strategic, operational, and workplace experience objectives.
Accountabilities & Qualifications:
Accountabilities
Provide a hospitality-led experience by anticipating needs, resolving issues proactively, and creating strong first impressions. Act as a visible and approachable presence for guests, stakeholders, and senior executives.
Greet and manage visitors in accordance with security protocols while maintaining a service-oriented approach, while delivering a seamless, professional, and personalized experience for guests and employees. Ensure a consistently high standard of hospitality at all touchpoints.
Oversee and support the reception team, including scheduling, training, onboarding, timesheet review, and desk coverage. Foster a high-performing and service-focused team environment.
Develop and maintain guest services documentation, including training materials and operational procedures. Track and report on performance metrics and support administrative or project initiatives.
Plan and execute meetings and events end-to-end, including executive sessions, town halls, and client engagements. Ensure all events meet high hospitality and operational standards.
Deliver on-site event support, providing real-time problem-solving and service recovery. Use post-event insights and documentation to drive continuous improvement.
Oversee catering services, ensuring quality, presentation, and alignment with hospitality standards. Partner with vendors to ensure accurate ordering and timely delivery.
Manage vendor relationships, including onboarding, performance monitoring, and ongoing service improvements. Act as the primary point of contact to ensure consistent execution and accountability.
Oversee financial processes such as invoice processing, expense reconciliation, and budget tracking. Ensure accuracy, compliance, and alignment with audit and corporate standards while partnering with Finance and Procurement.
Build strong stakeholder relationships and collaborate cross-functionally with Workplace Experience, Technology, Security, and Facilities teams. Ensure alignment with policies, manage risk with sound judgment, and drive continuous improvement through tools, systems, and feedback.
Qualifications
3–5+ years in hospitality, corporate events, office services, or similar, with exposure to vendor coordination and service management.
Experience with invoicing, expense reconciliation, budgeting, and familiarity with financial/procurement systems (e.g., Oracle, expense tools).
Strong written and verbal communication skills, high professionalism, integrity, and polished interpersonal abilities.
Strong Microsoft Office skills (especially Excel) and familiarity with tools like ServiceNow, EMS.
Excellent time management, attention to detail, and ability to handle multiple priorities in fast-paced environments.
Customer-focused, proactive, and solutions-oriented, with strong judgment, accountability, adaptability, and ability to manage confidential matters and diverse stakeholder needs.
This role is based in our Toronto office and requires full-time, in-office presence.
You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.
Inclusion & Accessibility
CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Attention: Protect Yourself from Fraud
CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.
CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making.
#LI-ONSITE
💡 Quick Summary
Seeking a career-building opportunity? The Senior Coordinator, Workplace Experience position is now open for candidates interested in the Bank Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
