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Perth, WA
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A little about us
We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.
Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.
Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.
Role Purpose
Join a team committed to delivering outstanding Member Service. In this role, you'll play a key part in ensuring Members are reminded of their payment obligations across all Capricorn products, in line with our Terms and Conditions. You'll also support the Team Leader in driving operational excellence and team development.
What You’ll Bring
We’re looking for someone who combines technical know-how with strong interpersonal skills. We want someone who can maintain a positive “can do” attitude particularly in a busy and high pressure environment. In fact – the desired applicant will thrive in a fast-paced environment and be confident making decisions that balance business needs with Member satisfaction.
What You’ll Be Doing
Ensuring compliance with key regulatory policies and legislation, including conducting regular privacy reviews and audits of call recordings.
Identifying and escalating issues related to potential payment risk and non-compliance
Monitoring and managing high-risk or overdue accounts, taking proactive steps to resolve member payment issues.
Assist in developing and executing credit risk strategies across various member segments
Leading the collections process including negotiating repayment plans
Coordinating and assigning daily collection tasks, ensuring timely completion and oversight of all team activities.
Collaborating with key stakeholders to identify operational volume impacts.
Maintaining strong relationships with key stakeholders and members, supporting positive outcomes while managing credit exposure.
Presenting findings and recommendations to senior management and stakeholders, including strategies for risk mitigation and process improvement.
Skills, Knowledge & Attributes
Solid understanding of accounting principles, particularly in credit services and/or accounts receivable
Strong judgement and decision-making skills aligned with business objectives
High level of numeracy, accuracy, and attention to detail
Clear and confident communicator—both written and verbal—across all levels
Resilient under pressure, with a calm and professional approach
Strong understanding of credit control processes
Your Experience & Qualifications
Minimum 3-5 years in a similar role, with proven experience in Credit Support or Accounts Receivable. specifically managing customer resolutions in a high-volume environment.
Experience in coaching and leading a high performing team.
Completion of Year 10 High School Certificate or equivalent (preferred)
A Customer Service Certificate is a bonus—but not essentiaL
A little on life at Capricorn
Joining our community is about more than just a job, so here’s what’s in it for you:
Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.
Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
Salary packaging
Work from home
Year 7-10 Maths Assistant Tutor
Contour Education
Mount Gravatt QLD
Subscriptions
Birthday leave
View similar jobs with this employer
Senior Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Banking & Financial Institutions Sector Growth Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
Senior Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Client Associate, Managed Funds Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Corporate Governance Specialist
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
SENIOR HR ADVISOR
HBF Health
Perth WA
Health insurance
Paid volunteer leave
Work from home
FACEM with for DEMT or EM Deputy Director roles
ECHUCA REGIONAL HEALTH
Australia
Insurance and Underwriting Officer
Australian Retirement Trust
Brisbane QLD 4000
Senior Finance Business Partner - Commercial Excellence
Australian Retirement Trust
Australia
Senior AML Analyst – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Group Life Claims Leaders
Australian Retirement Trust
Brisbane QLD 4000
Creative Lead
Happy Humans Consulting
Sydney NSW
Work from home
Registered Health Professional - Therapist
Macquarie University Hospital
Remote
Salary packaging
Work from home
Travel Product Coordinator at First Class Travel
Firstclass.com.au
Sydney NSW
Consultant, Platform - Perpetual Digital
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Team Leader - Member Services
Australian Retirement Trust
Brisbane QLD 4000
Digital Enablement Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
HEAD OF TECHNOLOGY RISK & OPERATIONAL RESILIENCE
HBF Health
Sydney NSW
Health insurance
Paid volunteer leave
Work from home
Industry Mentor: Southeast Asia Intelligence (SEAQ) - Remote
RMIT Online
Remote
Engineering and Technical Services Manager
Swan Hill Rural City Council
Swan Hill VIC 3585
Parental leave
Annual leave
Gym membership
Salary packaging
Group activities
Work from home
Performance Specialist
Australian Retirement Trust
Brisbane QLD 4000
Team Member
Fraser Coast Regional Council
Tiaro QLD
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
Education Committees Officer
The Royal Australian College of General...
Melbourne VIC
Annual leave
Salary packaging
Paid volunteer leave
Training program
People also searched:
Employers: Post a Job
Perth, WA
Full-Time
A little about us
We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.
Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.
Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.
Role Purpose
Join a team committed to delivering outstanding Member Service. In this role, you'll play a key part in ensuring Members are reminded of their payment obligations across all Capricorn products, in line with our Terms and Conditions. You'll also support the Team Leader in driving operational excellence and team development.
What You’ll Bring
We’re looking for someone who combines technical know-how with strong interpersonal skills. We want someone who can maintain a positive “can do” attitude particularly in a busy and high pressure environment. In fact – the desired applicant will thrive in a fast-paced environment and be confident making decisions that balance business needs with Member satisfaction.
What You’ll Be Doing
Ensuring compliance with key regulatory policies and legislation, including conducting regular privacy reviews and audits of call recordings.
Identifying and escalating issues related to potential payment risk and non-compliance
Monitoring and managing high-risk or overdue accounts, taking proactive steps to resolve member payment issues.
Assist in developing and executing credit risk strategies across various member segments
Leading the collections process including negotiating repayment plans
Coordinating and assigning daily collection tasks, ensuring timely completion and oversight of all team activities.
Collaborating with key stakeholders to identify operational volume impacts.
Maintaining strong relationships with key stakeholders and members, supporting positive outcomes while managing credit exposure.
Presenting findings and recommendations to senior management and stakeholders, including strategies for risk mitigation and process improvement.
Skills, Knowledge & Attributes
Solid understanding of accounting principles, particularly in credit services and/or accounts receivable
Strong judgement and decision-making skills aligned with business objectives
High level of numeracy, accuracy, and attention to detail
Clear and confident communicator—both written and verbal—across all levels
Resilient under pressure, with a calm and professional approach
Strong understanding of credit control processes
Your Experience & Qualifications
Minimum 3-5 years in a similar role, with proven experience in Credit Support or Accounts Receivable. specifically managing customer resolutions in a high-volume environment.
Experience in coaching and leading a high performing team.
Completion of Year 10 High School Certificate or equivalent (preferred)
A Customer Service Certificate is a bonus—but not essentiaL
A little on life at Capricorn
Joining our community is about more than just a job, so here’s what’s in it for you:
Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.
Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers
💡 Quick Summary
Seeking a career-building opportunity? The Senior Credit Services Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
