Senior CRM Admin (Salesforce)
Job details
Job description, work day and responsibilities
Description and Requirements
"At BMC trust is not just a word - it's a way of life!" Description And Requirements
CareerArc Code
CA-DN
Hybrid
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
About BMC
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description
We are the Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization.
About Us
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
About You
You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact.
Role And Responsibilities
Lead the day-to-day operations, administration and maintenance of the Salesforce platform from a business outlook.
Partner with Sales Ops, Marketing and IT to implement scalable processes and automation across the CRM ecosystem.
Own data hygiene, deduplication, enrichment processes and help maintain a high level of CRM data quality.
Manage user roles, permissions, profiles and license usage in line with compliance and security standards.
Collaborate with cross-functional teams to support GTM initiatives like lead lifecycle, opportunity management, forecasting etc.
Lead UAT, deployment, and change management for enhancements and fixes.
Mentor junior admins or support teams and help build internal documentation and best practices.
Professional Expertise And Must-Have Skills
8-10 of Salesforce Administration including configuration of objects, fields, page layouts, record types, validation rules and flows
Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management.
Exposure to Revenue Operations workflows such as territory management, pipeline coverage and quota tracking.
Ability to translate technical concepts into clear business terms and vice versa.
Proactively identifies bottlenecks in processes and proposes practical, scalable solutions.
Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation and system configuration.
Led and optimized core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene.
Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability and increased team productivity.
Acted as the operational point of contact for Sales, Marketing and RevOps teams, ensuring smooth execution of GTM processes and high data quality standards.
Education
Bachelor’s degree in computer science, Information Systems, or a related field
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, ****** orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,790,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Company address
You will be redirected to another website to apply.
Offer ID: #1217131,
Published: 2 weeks ago,
Company registered: 1 month ago
