Senior Custodial Operations Analyst in Gold Team
Department Overview
The role of Banking Operations within the Customer Banking Division is to deliver a wide range of banking services to our customers. Our customers range from central banks and international financial institutions as well as internal and government customers. We provide high value payment services in sterling and euro as well as services in retail banking through our membership of BACS. We also process FX payments for the Bank EEA, Government and central bank customers.
The Note and Gold Operations team (NGO) sits within Banking Operations and provides custodial services for gold and the Bank’s contingency banknote store. The team also has responsibility for operating the Bank’s Counter service for processing Banknote exchanges. The team comprises of c.45 staff.
Job description
An Operational Analyst role has arisen to support the NGO manager and to undertake some of the public facing, analytical and managerial work, with the Scale E’s support and direction. There will be times when the Scale F Operational Analyst will be required to cover the Scale E Manager at internal/external meetings. The Scale F will be required to work alongside and closely with the other NGO Operational Analyst (Scale G) who also reports directly to the NGO Manager.
The Note and Gold Operations Analyst will own, co-ordinate and work on various issues/work topics. This role will be focused on our Gold operations, however, there will be some exposure to the Notes side of the business. Work could also arise from internal issues or projects e.g. from operational incidents, audit findings or efficiency/risk improvements; or projects such as SAP Next generation which will see the NIPS and GBM systems upgraded. The analyst will be expected to own or input to some cyclical BAU tasks and complete them to deadlines.
Responsibilities will include:
Line management responsibility for NGO Technical Specialists (Scale H)
To lead on medium-to-large project and non-project change including stakeholder management
Work with PACE (Policy and Customer Engagement team) and Legal on amendments/changes to Customer Terms & Conditions
Contribute to policy discussions
Responsibility for externally facing Management Information
Act as the lead on incident resolution and review
Engage with gold customers (current and prospective) during inspections and visits
Representing NGO at working level meetings both internal & external
Support the implementation of Continuous Innovation (CI) by providing challenge and signing off recommendations
This role is predominantly a Technical Analyst role although it includes a proportion of people management responsibility. You will be required to support the NGO manager and the other analyst in developing the NGO team. This will be achieved through sharing information effectively; having regular 1:1s with staff; coaching staff; and may include performance management for Scale H Technical Specialists. In addition, the job holder will appropriately and clearly delegate actions to ensure that staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate.
Number of direct reports: 4
Role Requirements:
Minimum (Essential) Criteria
Strong analytical skills – The jobholder will need to think broadly to complete robust and thorough analysis and identify the key impacts and risks for NGO.
Strong communication skills – The jobholder will need to present complex issues in a clear high-level form understandable by colleagues with less specialist knowledge e.g. to Senior Managers/HoDs as well as to other areas of the Bank . This will include in the form of written notes, power point slides, and verbally.
Drive and determination – Self-starter with the ability to drive forward and co-ordinate tasks or groups of tasks within required timeframes, to a high standard
Ability to develop and build relationships with a range of internal and external stakeholders
Good workload management skills
Strong interpersonal skills
Creative thinking – ability to reimagine process from scratch, and create innovative new ways to achieve existing objectives.
Problem solving skills – To act as a point of escalation and support the operational team in resolving operational issues, including being able to provide assistance in the event of a live operational incident.