Job Description
Senior Customer AdministraJoin Our Customer Service Operations Team!
Support the Customer Service Operations team in delivering outstanding services
Opportunity for growth and development within a collaborative environment
Contribute to the efficient management of information flow
Work with a dynamic team dedicated to achieving excellence
At Sutherland Shire Council, we are committed to serving our community with integrity and excellence. Join us in making a positive impact every day!
As a Senior Customer Administration Officer, you will play a crucial role in supporting the Customer Service Operations team in delivering the Customer Strategy and essential services to our community.
About The Role
As a key member of the team, you will be responsible for efficiently handling customer enquiries, processing incoming correspondence, and ensuring all information is accurately classified and captured in relevant systems.
Who We Are Looking For
Are you an experienced administrator with a strong eye for detail and a commitment to confidentiality? We’re looking for someone who can bring their expertise in managing correspondence and records to a fast-paced, professional environment.
You’ll ideally have:
Extensive experience in administration, with a focus on triaging and organising incoming correspondence.
A strong understanding of document naming conventions and structured storage systems.
Proven experience working in an industry where privacy and confidentiality are essential.
A proactive and organised approach to managing sensitive information and supporting team operations.
If you have a proactive mindset, excellent communication skills, and a team-oriented approach, you are the ideal candidate for this role!
Join our Team and Grow with Us!
If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!
Apply by responding to our online application questions and submitting your resume outlining why we are a great fit.
Get your application in by 11.59pm: Tuesday 14 April 2026
Package: $72,921 - $77,297 gross p.a. plus 12% superannuation
Hours of work: Temporary Full Time. Opportunity expected to be available up to 22 November 2026. Applicants interested in part time hours (minimum 21 hours per week) will also be considered. You will have the option of a 19 day month through Council’s flex system.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
Please note the official title for this position is Senior Customer Information Management Officer as per the Position Description.
Reach out to Lauren McDonald lmcdonald@ssc.nsw.gov.au Customer Service Team Leader for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au Talent Acquisition Business Partner can assist with any recruitment related questions.
Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.
About Sutherland Shire Council
Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.
Watch the video to hear from our people about the wide range of projects we're delivering for our community.
It's a great time to join our team and do work that matters.
tion Officer
Support the Customer Service Operations team in delivering outstanding services
Opportunity for growth and development within a collaborative environment
Contribute to the efficient management of information flow
Work with a dynamic team dedicated to achieving excellence
At Sutherland Shire Council, we are committed to serving our community with integrity and excellence. Join us in making a positive impact every day!
As a Senior Customer Administration Officer, you will play a crucial role in supporting the Customer Service Operations team in delivering the Customer Strategy and essential services to our community.
About The Role
As a key member of the team, you will be responsible for efficiently handling customer enquiries, processing incoming correspondence, and ensuring all information is accurately classified and captured in relevant systems.
Who We Are Looking For
Are you an experienced administrator with a strong eye for detail and a commitment to confidentiality? We’re looking for someone who can bring their expertise in managing correspondence and records to a fast-paced, professional environment.
You’ll ideally have:
Extensive experience in administration, with a focus on triaging and organising incoming correspondence.
A strong understanding of document naming conventions and structured storage systems.
Proven experience working in an industry where privacy and confidentiality are essential.
A proactive and organised approach to managing sensitive information and supporting team operations.
If you have a proactive mindset, excellent communication skills, and a team-oriented approach, you are the ideal candidate for this role!
Join our Team and Grow with Us!
If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!
Apply by responding to our online application questions and submitting your resume outlining why we are a great fit.
Get your application in by 11.59pm: Tuesday 14 April 2026
Package: $72,921 - $77,297 gross p.a. plus 12% superannuation
Hours of work: Temporary Full Time. Opportunity expected to be available up to 22 November 2026. Applicants interested in part time hours (minimum 21 hours per week) will also be considered. You will have the option of a 19 day month through Council’s flex system.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
Please note the official title for this position is Senior Customer Information Management Officer as per the Position Description.
Reach out to Lauren McDonald lmcdonald@ssc.nsw.gov.au Customer Service Team Leader for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au Talent Acquisition Business Partner can assist with any recruitment related questions.
Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.
About Sutherland Shire Council
Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.
Watch the video to hear from our people about the wide range of projects we're delivering for our community.
It's a great time to join our team and do work that matters.
tion Officer
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Administration Officer position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.