Job Description
We are looking for a proactive and dynamic Pre-Sales Executive to join our growing team. The ideal candidate will be responsible for managing inbound and outbound leads, understanding client requirements, and coordinating with the sales team to ensure seamless lead conversion.
Key Responsibilities:
• Handle inbound inquiries through calls, emails, and online platforms.
• Conduct outbound calls to potential clients to generate interest and schedule meetings for the sales team.
• Qualify leads based on customer needs, budget, and project fit.
• Maintain and update the CRM system with accurate lead information and follow-ups.
• Coordinate with the sales team to ensure timely follow-up and conversion.
• Provide project information, pricing details, and features to prospective clients.
• Build and maintain positive relationships with clients to enhance brand trust.
• Support marketing initiatives such as event coordination, site visits, and promotional campaigns.
Required Skills & Qualifications:
• Bachelor's degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in pre-sales, telecalling, or lead generation (real estate experience preferred).
• Excellent communication and interpersonal skills.
• Strong sales orientation with the ability to identify potential opportunities.
• Familiarity with CRM tools and Microsoft Office Suite.
• Ability to work in a fast-paced, target-driven environment.
Key Competencies:
• Customer-Centric Approach
• Effective Communication
• Team Collaboration
• Data Management
• Result-Oriented
Perks & Benefits:
• Attractive incentive structure
• Growth and learning opportunities
• Supportive work environment
• Exposure to diverse projects
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
• Paid time off
Ability to commute/relocate:
• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Preferred)
Experience:
• Pre-sales: 1 year (Required)
Language:
• English (Required)
• Hindi (Required)
• Marathi (Required)
• Gujarati (Preferred)M1xchange is India's leading RBI-licensed Trade Receivables Discounting System (TReDS) platform, established in 2017, connecting corporates and MSMEs with banks and NBFCs. It serves as a secure digital marketplace for selling receivables, enabling efficient bill discounting. Through this platform, MSME suppliers can raise and validate invoices digitally, allowing financiers to bid and process payments within 24 hours. M1xchange empowers MSMEs by providing access to competitive financing without requiring collateral, contributing significantly to the growth of businesses in India.
Role Description
This is a full-time, on-site role for a Senior Customer Relations Manager located in Mumbai. The role involves managing and nurturing relationships with customers, ensuring exceptional service delivery, and addressing customer queries and grievances effectively. The Senior Customer Relations Manager will be responsible for enhancing customer satisfaction, facilitating smooth onboarding processes, collaborating with internal teams, and analyzing customer feedback to drive continuous improvement in services.
Qualifications
• Customer relationship management and client servicing experience
• Proficiency in problem-solving, conflict resolution, and customer service skills
• Strong communication, interpersonal, and negotiation skills
• Knowledge of financial products, especially trade finance, is preferred
• Ability to work collaboratively with cross-functional teams
• Analytical mindset and ability to derive insights from customer feedback
• Bachelor's degree in Business Administration, Finance, or a related field; MBA is a plus
• Prior experience in the financial services or banking industry is an advantage
Key Responsibilities:
• Handle inbound inquiries through calls, emails, and online platforms.
• Conduct outbound calls to potential clients to generate interest and schedule meetings for the sales team.
• Qualify leads based on customer needs, budget, and project fit.
• Maintain and update the CRM system with accurate lead information and follow-ups.
• Coordinate with the sales team to ensure timely follow-up and conversion.
• Provide project information, pricing details, and features to prospective clients.
• Build and maintain positive relationships with clients to enhance brand trust.
• Support marketing initiatives such as event coordination, site visits, and promotional campaigns.
Required Skills & Qualifications:
• Bachelor's degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in pre-sales, telecalling, or lead generation (real estate experience preferred).
• Excellent communication and interpersonal skills.
• Strong sales orientation with the ability to identify potential opportunities.
• Familiarity with CRM tools and Microsoft Office Suite.
• Ability to work in a fast-paced, target-driven environment.
Key Competencies:
• Customer-Centric Approach
• Effective Communication
• Team Collaboration
• Data Management
• Result-Oriented
Perks & Benefits:
• Attractive incentive structure
• Growth and learning opportunities
• Supportive work environment
• Exposure to diverse projects
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
• Paid time off
Ability to commute/relocate:
• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Preferred)
Experience:
• Pre-sales: 1 year (Required)
Language:
• English (Required)
• Hindi (Required)
• Marathi (Required)
• Gujarati (Preferred)M1xchange is India's leading RBI-licensed Trade Receivables Discounting System (TReDS) platform, established in 2017, connecting corporates and MSMEs with banks and NBFCs. It serves as a secure digital marketplace for selling receivables, enabling efficient bill discounting. Through this platform, MSME suppliers can raise and validate invoices digitally, allowing financiers to bid and process payments within 24 hours. M1xchange empowers MSMEs by providing access to competitive financing without requiring collateral, contributing significantly to the growth of businesses in India.
Role Description
This is a full-time, on-site role for a Senior Customer Relations Manager located in Mumbai. The role involves managing and nurturing relationships with customers, ensuring exceptional service delivery, and addressing customer queries and grievances effectively. The Senior Customer Relations Manager will be responsible for enhancing customer satisfaction, facilitating smooth onboarding processes, collaborating with internal teams, and analyzing customer feedback to drive continuous improvement in services.
Qualifications
• Customer relationship management and client servicing experience
• Proficiency in problem-solving, conflict resolution, and customer service skills
• Strong communication, interpersonal, and negotiation skills
• Knowledge of financial products, especially trade finance, is preferred
• Ability to work collaboratively with cross-functional teams
• Analytical mindset and ability to derive insights from customer feedback
• Bachelor's degree in Business Administration, Finance, or a related field; MBA is a plus
• Prior experience in the financial services or banking industry is an advantage
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Relations Manager position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
