Job Description
Key Skills Required:
● Resolve customer queries through calls
● Strong analytical and problem-solving skills.
● Managing large amounts of inbound and outbound calls in a timely manner
● Identifying customers’ needs, clarify information, research every issue and provide solutions.
● Seize opportunities to upsell products when they arise.
● Build sustainable relationships and engage customers by taking the extra mile
● Highly motivated and target driven with a proven track record in sales
● Should also be able to communicate clearly with customers to create strategies that grow our customer base.
Desired Candidate Profile:
● Graduation in any discipline
● Previous experience in a customer support role
● Strong phone and verbal communication skills along with active listening.
● Candidates must have a good command over the “English” language.
● Minimum, basic computer knowledge.
Job Location: Sakinaka, Near Hindustan Transmission, Andheri (e), Mumbai, 400072.
Qualifications: Any Graduation
Years of Experience: 2-3 years
Shift Timings: US Shift
Shift days: 5 days working and 2 rotational offs
Salary Budget: 35k-40k per month (Incentives will be given based on their performance)
• No Transportation facilities provided by the company
Please share the eligible candidate profiles to hr@firstsolutiontech.in
Contact on: +81+0404++
• Please Note - ONLY FOR MUMBAI CANDIDATES
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Service Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
