Job Description
Hiring for a leading a global producer, marketer, and provider of technology-driven natural ingredients, ingredient systems, and integrated solutions for the food and beverage industry.
Role: Sr. Manager – Customer Service
Location: Pune
Experience: + - 11 Years in Customer Service
Mandatory skill requirement:
1. Hands on SAP Hana 3 (Exp Min 5 Years)
2. Excellent communication
3. Internal stakeholder management
4. Entering order on SAP
Broad Responsibilities are as mentioned below.
1. Issue Resolution: Address and resolve customer issues promptly and professionally.
2. Reporting: Generate and analyze reports related to customer service and order management metrics.
3. Process Improvement: Suggest and implement improvements to enhance the customer experience.
4. Escalation Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.
5. Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.
Role: Sr. Manager – Customer Service
Location: Pune
Experience: + - 11 Years in Customer Service
Mandatory skill requirement:
1. Hands on SAP Hana 3 (Exp Min 5 Years)
2. Excellent communication
3. Internal stakeholder management
4. Entering order on SAP
Broad Responsibilities are as mentioned below.
1. Issue Resolution: Address and resolve customer issues promptly and professionally.
2. Reporting: Generate and analyze reports related to customer service and order management metrics.
3. Process Improvement: Suggest and implement improvements to enhance the customer experience.
4. Escalation Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.
5. Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Service Manager position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
