Job Description
A chance to thrive
We’re looking for a Senior Customer Value Manager to join our Savings team at Tesco Bank, part of Barclays Bank UK Plc.
Reporting to the Head of Customer Acquisition for Savings, this role will be key in supporting the delivery of our trade and balance targets for the Savings business.
You’ll have the opportunity to work closely with our Marketing and Customer teams, blending commercial targets and knowledge with customer led insights to inform and develop our approach to customer acquisition.
You’ll also be able to help deepen our understanding of the Savings market ensure we’re set up for success to deliver great outcomes for customers.
Great time to join and contribute to our growing successes and well as help shape our ongoing Savings acquisition strategy as part of the broader Barclays Group.
What you’ll be doing
Working closely with stakeholders from across the business to deliver against ongoing trade/balance targets for our Savings products.
Management of BAU product performance including identifying opportunities to ensure our acquisition journeys and approach to acquiring new business is constantly optimised.
Business case development and prioritisation of channel and trade driving activities to achieve long term plan forecasts and recruit value adding accounts.
Operate a continuous improvement feedback loop with the Product Development teams to ensure delivery of planned continuous improvement projects and the associated benefits as early as possible.
Monitor and review product performance and customer behaviours throughout the acquisition funnel to identify and resolve non-compliance with Bank policies and relevant regulatory codes/codes of conduct.
Manage commercial results by analysing customer and market trends, monitoring financial results and adjusting/optimising planned activity accordingly.
We need you to have
Financial serviced background with Savings experience.
Strong commercial acumen.
Ability to lead a team of varying skill sets and experience to deliver against key objectives and projects.
Strong stakeholder management skills.
And if you have any of these, even better
Experience in customer acquisition, particularly marketing strategies.
Risk management experience.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you
Prepare for your retirement with our colleague pension scheme.
Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
Performance related annual bonus.
Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
We’re looking for a Senior Customer Value Manager to join our Savings team at Tesco Bank, part of Barclays Bank UK Plc.
Reporting to the Head of Customer Acquisition for Savings, this role will be key in supporting the delivery of our trade and balance targets for the Savings business.
You’ll have the opportunity to work closely with our Marketing and Customer teams, blending commercial targets and knowledge with customer led insights to inform and develop our approach to customer acquisition.
You’ll also be able to help deepen our understanding of the Savings market ensure we’re set up for success to deliver great outcomes for customers.
Great time to join and contribute to our growing successes and well as help shape our ongoing Savings acquisition strategy as part of the broader Barclays Group.
What you’ll be doing
Working closely with stakeholders from across the business to deliver against ongoing trade/balance targets for our Savings products.
Management of BAU product performance including identifying opportunities to ensure our acquisition journeys and approach to acquiring new business is constantly optimised.
Business case development and prioritisation of channel and trade driving activities to achieve long term plan forecasts and recruit value adding accounts.
Operate a continuous improvement feedback loop with the Product Development teams to ensure delivery of planned continuous improvement projects and the associated benefits as early as possible.
Monitor and review product performance and customer behaviours throughout the acquisition funnel to identify and resolve non-compliance with Bank policies and relevant regulatory codes/codes of conduct.
Manage commercial results by analysing customer and market trends, monitoring financial results and adjusting/optimising planned activity accordingly.
We need you to have
Financial serviced background with Savings experience.
Strong commercial acumen.
Ability to lead a team of varying skill sets and experience to deliver against key objectives and projects.
Strong stakeholder management skills.
And if you have any of these, even better
Experience in customer acquisition, particularly marketing strategies.
Risk management experience.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you
Prepare for your retirement with our colleague pension scheme.
Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
Performance related annual bonus.
Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Value Manager- 12 Month FTC position is now open for candidates interested in the Bank Jobs sector. This role in Edinburgh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
