Job Description
Job details
Job type
Full-time
Location
Sydney NSW
Full job description
Sydney, NSW | Full-Time | Data Science | New Squad Opportunity
About the Role:
Join a newly formed, forward-thinking squad focused on building Gen AI-powered chatbot solutions to transform dispute processing and fraud detection.
This is a greenfield opportunity to design intelligent agent workflows using GPT-4 and LLMs, with a direct impact on customer experience and operational efficiency.
Key Responsibilities:
Develop Gen AI chatbots for dispute types using agentic workflows.
Integrate a first-party fraud detection model to introduce intelligent friction in claims lodgement.
Collaborate with cross-functional teams including fraud, product, and engineering.
Apply LLM technologies (e.g., GPT-4, LangChain) for prompt engineering, RAG, and guardrail design.
Produce clear documentation and communicate effectively with stakeholders.
What You’ll Bring:
Proven experience in Gen AI, chatbot development, and LLMs.
Strong foundation in statistics and probability; able to interpret models.
Proficiency in Python and experience with AI/ML model development.
Excellent communication skills for documentation and stakeholder engagement.
Tertiary qualification in Data Science, Statistics, Computer Science, or a related field.
Nice to Have:
Experience in fraud modelling or financial services.
Familiarity with agentic workflows and multi-agent LLM systems.
Exposure to dispute resolution or claims processing systems.
Why Join Us?
Be part of a brand-new initiative — no legacy systems, full creative freedom.
Work with cutting-edge Gen AI technologies in a high-impact domain.
Collaborate with a passionate team driving innovation in customer experience and fraud prevention.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 +8+ 6+6.
Advertising End Date: 0+/07/2026
You must create an Indeed account before continuing to the company website to apply
Job type
Full-time
Location
Sydney NSW
Full job description
Sydney, NSW | Full-Time | Data Science | New Squad Opportunity
About the Role:
Join a newly formed, forward-thinking squad focused on building Gen AI-powered chatbot solutions to transform dispute processing and fraud detection.
This is a greenfield opportunity to design intelligent agent workflows using GPT-4 and LLMs, with a direct impact on customer experience and operational efficiency.
Key Responsibilities:
Develop Gen AI chatbots for dispute types using agentic workflows.
Integrate a first-party fraud detection model to introduce intelligent friction in claims lodgement.
Collaborate with cross-functional teams including fraud, product, and engineering.
Apply LLM technologies (e.g., GPT-4, LangChain) for prompt engineering, RAG, and guardrail design.
Produce clear documentation and communicate effectively with stakeholders.
What You’ll Bring:
Proven experience in Gen AI, chatbot development, and LLMs.
Strong foundation in statistics and probability; able to interpret models.
Proficiency in Python and experience with AI/ML model development.
Excellent communication skills for documentation and stakeholder engagement.
Tertiary qualification in Data Science, Statistics, Computer Science, or a related field.
Nice to Have:
Experience in fraud modelling or financial services.
Familiarity with agentic workflows and multi-agent LLM systems.
Exposure to dispute resolution or claims processing systems.
Why Join Us?
Be part of a brand-new initiative — no legacy systems, full creative freedom.
Work with cutting-edge Gen AI technologies in a high-impact domain.
Collaborate with a passionate team driving innovation in customer experience and fraud prevention.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 +8+ 6+6.
Advertising End Date: 0+/07/2026
You must create an Indeed account before continuing to the company website to apply
💡 Quick Summary
Seeking a career-building opportunity? The Senior Data Scientist –Gen AI Chatbot position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
