Job Description
Job details
Job type
Full-time
Location
Sydney NSW•Hybrid work
Full job description
Permanent Opportunity
Hybrid Work Environment
Work within a high performing, collaborative team
The Reserve Bank of Australia is currently seeking a Senior Desktop Support Analyst to join our Desktop team in IT.
The role focuses on enabling a standard, stable, and robust desktop environment for Bank staff. This includes the planning, design, testing, and implementation of end-user technology, such as desktops, laptops, tablets, and virtual desktops. You will also facilitate hardware equipment procurement, leasing, and provide technical support for the overall desktop computing environment.
About the role
Resolve incidents and service requests related to end user devices.
Enable a standard, stable, and robust desktop environment for Bank users.
Improve the overall User Experience.
Business analysis and reporting for desktop support.
Transition of new services into production.
Ensure security compliance through patching.
About you
5+ years experience with desktop application environments and server applications systems.
Knowledge of Virtualisation technologies.
Experience in the planning, implementation, management, configuration, and maintenance of Microsoft desktop infrastructure.
Strong working knowledge of core Windows services (Active Directory).
Advanced knowledge of Microsoft Endpoint Configuration Manager and Intune.
Knowledge of Azure, including Azure AD Hybrid Join, Intune enrolment.
Advanced knowledge of Windows SOE and security components, including the Essential 8.
Knowledge of Active Directory components such as LDAP, Group Policy, and Users and Computers.
Understanding of network protocols such as TCP/IP.
Understanding of network security, with experience in Zscaler.
Strong history of completing tasks and projects with minimal supervision.
Previous experience in an IT support role within a large environment, including exposure to Incident/Problem Management.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
Application Close :
July 05, 2026
.
You must create an Indeed account before continuing to the company website to apply
Job type
Full-time
Location
Sydney NSW•Hybrid work
Full job description
Permanent Opportunity
Hybrid Work Environment
Work within a high performing, collaborative team
The Reserve Bank of Australia is currently seeking a Senior Desktop Support Analyst to join our Desktop team in IT.
The role focuses on enabling a standard, stable, and robust desktop environment for Bank staff. This includes the planning, design, testing, and implementation of end-user technology, such as desktops, laptops, tablets, and virtual desktops. You will also facilitate hardware equipment procurement, leasing, and provide technical support for the overall desktop computing environment.
About the role
Resolve incidents and service requests related to end user devices.
Enable a standard, stable, and robust desktop environment for Bank users.
Improve the overall User Experience.
Business analysis and reporting for desktop support.
Transition of new services into production.
Ensure security compliance through patching.
About you
5+ years experience with desktop application environments and server applications systems.
Knowledge of Virtualisation technologies.
Experience in the planning, implementation, management, configuration, and maintenance of Microsoft desktop infrastructure.
Strong working knowledge of core Windows services (Active Directory).
Advanced knowledge of Microsoft Endpoint Configuration Manager and Intune.
Knowledge of Azure, including Azure AD Hybrid Join, Intune enrolment.
Advanced knowledge of Windows SOE and security components, including the Essential 8.
Knowledge of Active Directory components such as LDAP, Group Policy, and Users and Computers.
Understanding of network protocols such as TCP/IP.
Understanding of network security, with experience in Zscaler.
Strong history of completing tasks and projects with minimal supervision.
Previous experience in an IT support role within a large environment, including exposure to Incident/Problem Management.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
Application Close :
July 05, 2026
.
You must create an Indeed account before continuing to the company website to apply
💡 Quick Summary
Seeking a career-building opportunity? The Senior Desktop Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
