Job Description
Support Software Engineer
We are seeking a highly motivated and skilled Support Software Engineer to join our team on a night shift schedule.
About the Role
This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
Key Responsibilities
The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges.
Requirements
To be successful in this role, you should have:
Technical Proficiency: Hands-on experience with programming languages such as Python (primary), Node.js, TypeScript etc
Operating Systems: Strong working knowledge of Linux environments
Software Development Knowledge: Solid understanding of the software development lifecycle and best practices for troubleshooting, debugging, and issue resolution
Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients
Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction
Preferred Qualifications
Prior experience in a support or customer-facing technical role is highly desirable. Additionally, knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
We are seeking a highly motivated and skilled Support Software Engineer to join our team on a night shift schedule.
About the Role
This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
Key Responsibilities
The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges.
Requirements
To be successful in this role, you should have:
Technical Proficiency: Hands-on experience with programming languages such as Python (primary), Node.js, TypeScript etc
Operating Systems: Strong working knowledge of Linux environments
Software Development Knowledge: Solid understanding of the software development lifecycle and best practices for troubleshooting, debugging, and issue resolution
Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients
Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction
Preferred Qualifications
Prior experience in a support or customer-facing technical role is highly desirable. Additionally, knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Development Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.