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Operations Cognizants


Chat Process Executive
Operations Cognizants • Ajmer, Rajasthan • via Entry Jobs
27 minutes ago
Full–time
No Degree Mentioned
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Job description
Job descriptionAs a Chat Support Specialist at Flipkart, your primary responsibility will be to efficiently and accurately enter data into the companys systems.You will play a crucial role in ensuring the integrity and quality of data, which directly impacts various aspects of Flipkart operations.
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eClerx


Senior Director -Technical Delivery Lead - (MFF-529)
eClerx • Ajmer, Rajasthan • via Jobrapido.com
11 hours ago
Full–time
No Degree Mentioned
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Job description
Job Description: Senior Director -Technical Delivery Lead

Location: Mumbai/Chandigarh

About eClerx: eClerx provides critical business operations services to over fifty global Fortune 500 clients, including many of the world's leading companies. Our suite of services includes process improvement, data management, and analytics solutions, empowering our clients to thrive in a complex, digital world.

Job Summary: We are seeking a seasoned leader with a strong technical background and a proven track record in managing cross-functional teams, driving large-scale projects, and delivering innovative solutions. The ideal candidate will possess extensive experience in software engineering, data and analytics, and various industry domains, including e-commerce, financial services, energy, mining, and logistics.

Key Responsibilities:

Leadership & Management:

- Lead and mentor a diverse team of engineers, architects, and project managers, fostering a collaborative and high-performance work culture.
- Drive talent acquisition, retention, and career development initiatives to build a world-class engineering team.
- Oversee performance management, coaching, and conflict resolution to ensure team efficiency and satisfaction.

Strategic Planning & Execution:

- Develop and execute strategic plans to align engineering goals with business objectives.
- Lead the design and implementation of large-scale systems, ensuring high quality and timely delivery within budget constraints.
- Establish data processes, guidelines, and best practices to enhance operational efficiency and decision-making.

Project & Program Management:

- Manage complex data and analytics programs, ensuring successful delivery of technical solutions that meet business requirements.
- Oversee end-to-end product launches, driving innovation and continuous improvement in product development and delivery mechanisms.
- Optimize project schedules, budgets, and resources, minimizing technical debt and operational overhead.

Technical Expertise & Innovation:

- Provide technical direction and architectural oversight for major projects, raising the bar on technical requirements and standards.
- Collaborate with global cross-functional teams to achieve technical alignment and support organizational initiatives.
- Drive the adoption of new technologies and methodologies to keep eClerx at the forefront of industry advancements.

Stakeholder Management:

- Build and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams.
- Communicate effectively to ensure alignment and support for project initiatives and success metrics.
- Manage client relationships, ensuring satisfaction and fostering long-term partnerships.

Qualifications:

- Experience:
- 20+ years of experience in software engineering and leadership roles, with a proven track record in managing large-scale systems and cross-functional teams.
- Extensive domain knowledge in e-commerce, financial services, energy, mining, commodity trading, ERP, and logistics.
- Demonstrated experience in data and analytics, cloud computing, disaster recovery, and business process improvement.
- Skills:
- Strong solution and technical architecture skills, with expertise in system design and cloud platforms (AWS, Google Cloud, Microsoft Azure).
- Proficiency in project and program management, including risk assessment, budget management, and change management.
- Excellent communication and collaboration skills, with the ability to effectively manage stakeholders and cultivate a positive work culture.

Education:

- Education from Premimum Insitute
- Various other technical and management certifications.

Key Achievements:

- Led initiatives that resulted in significant improvements in product reach, delivery speed, and seller experience.
- Successfully managed and delivered multiple high-impact projects, achieving key business goals and driving innovation.
- Established and led Centers of Excellence, driving efficiency and excellence across global teams.

Why Join eClerx? At eClerx, you will have the opportunity to lead a dynamic and talented team, work on cutting-edge projects, and make a significant impact on our clients' success. We offer a collaborative work environment, continuous learning opportunities, and a commitment to innovation and excellence.