Job Description
About the Aged Care Quality and Safety Commission
Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.
Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.
About the Team
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2026.
The SIRS has 2 key components:
incident management responsibilities
reportable incident obligations.
The aim of SIRS is to:
build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
require providers to review incident information to drive improvements in quality and safety
enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.
About the Role
As a Senior Engagement and Operational Support Officer you will:
Support the SIRA Operational Team to develop and maintain internal SIRA resources such as registers, training materials, and SharePoint.
Assist in coordinating and delivering meetings, including scheduling, preparing high-quality materials including agendas and outcome statements, ensuring clarity, accuracy and adherence to organisational standards, arranging logistics and ensuring smooth facilitation of meetings.
Support and participate in the preparation and maintenance accurate and well-organised documentation, including Senate Estimates, executive reports, media responses and briefings, including proper storage and accessibility of these documents.
Support the Team Leader and Assistant Director on engagement with external stakeholders including aged care providers, police, coroners and government officials.
Extract and analyse Commission data from several internal databases including liaising with the Intelligence & Analysis team to request time-sensitive data.
Support the coordination of staff movements, including recruitment coordination, end-to-end onboarding, transfers, promotions, and separations, ensuring smooth transitions and adherence to relevant policies and procedures, and ensuring position descriptions reflect current and future requirements.
Assist in managing reporting lines within the organisation, including updating organisational charts, facilitating communication between teams, and ensuring accurate reporting structures.
Support the Director and Assistant Directors in business planning activities, such as conducting research, analysing data and preparing reporting to inform strategic decision making.
Provide procurement and finance support, including drafting approvals and work orders, and submitting Austender requests for quotes. Managing contracts and following up on invoice discrepancies.
Position Details
Salary offered will be between $83,048 - $8+,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
Applications close on Sunday 8th September 2026 at 11:30PM (AEST).
Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.
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Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.
Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.
About the Team
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2026.
The SIRS has 2 key components:
incident management responsibilities
reportable incident obligations.
The aim of SIRS is to:
build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
require providers to review incident information to drive improvements in quality and safety
enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.
About the Role
As a Senior Engagement and Operational Support Officer you will:
Support the SIRA Operational Team to develop and maintain internal SIRA resources such as registers, training materials, and SharePoint.
Assist in coordinating and delivering meetings, including scheduling, preparing high-quality materials including agendas and outcome statements, ensuring clarity, accuracy and adherence to organisational standards, arranging logistics and ensuring smooth facilitation of meetings.
Support and participate in the preparation and maintenance accurate and well-organised documentation, including Senate Estimates, executive reports, media responses and briefings, including proper storage and accessibility of these documents.
Support the Team Leader and Assistant Director on engagement with external stakeholders including aged care providers, police, coroners and government officials.
Extract and analyse Commission data from several internal databases including liaising with the Intelligence & Analysis team to request time-sensitive data.
Support the coordination of staff movements, including recruitment coordination, end-to-end onboarding, transfers, promotions, and separations, ensuring smooth transitions and adherence to relevant policies and procedures, and ensuring position descriptions reflect current and future requirements.
Assist in managing reporting lines within the organisation, including updating organisational charts, facilitating communication between teams, and ensuring accurate reporting structures.
Support the Director and Assistant Directors in business planning activities, such as conducting research, analysing data and preparing reporting to inform strategic decision making.
Provide procurement and finance support, including drafting approvals and work orders, and submitting Austender requests for quotes. Managing contracts and following up on invoice discrepancies.
Position Details
Salary offered will be between $83,048 - $8+,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
Applications close on Sunday 8th September 2026 at 11:30PM (AEST).
Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
Need to upskill?
Choose from thousands of courses delivered by leaders in education.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Engagement and Operational Support Officer position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.