Job Description
Position Overview
You will be joining Foundational Platforms team within Cloud and Platform/CTO as an ITSM Engineer. The team is responsible for engineering of ServiceNow platform that runs bank's ITSM processes (Incident, Problem, Change, Configuration, Service Request and others) which is the second most used application within the Bank.
You will have an opportunity to design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Being a Subject Matter Expert for several ITSM processes and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, Show&Tell and retrospectives
• Actively supporting the business strategy, plans and values, contributing to the achievement of a high performance team culture
Your skills and experience
• ServiceNow ITSM in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial
• Proven experience of taking very high level requirements and working with stakeholders of different seniorities to translate them into technical stories
• Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
• Advanced analytical and problem solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create
You will be joining Foundational Platforms team within Cloud and Platform/CTO as an ITSM Engineer. The team is responsible for engineering of ServiceNow platform that runs bank's ITSM processes (Incident, Problem, Change, Configuration, Service Request and others) which is the second most used application within the Bank.
You will have an opportunity to design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Being a Subject Matter Expert for several ITSM processes and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, Show&Tell and retrospectives
• Actively supporting the business strategy, plans and values, contributing to the achievement of a high performance team culture
Your skills and experience
• ServiceNow ITSM in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial
• Proven experience of taking very high level requirements and working with stakeholders of different seniorities to translate them into technical stories
• Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
• Advanced analytical and problem solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create
💡 Quick Summary
Seeking a career-building opportunity? The Senior Engineer position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
