In today’s highly competitive market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. We are Managed Services team for Insurance having good customer base and providing best service and support to our satisfied clients.

What you will be doing

Product Support Representative, to work as a member of Managed Services team in close co-operation with clients, L2 teams and infrastructure. He/ She will be involved in analysis and support of the Core Application.

What you will need
• Real-world experience of working in production support environment with 2-4 years of experience.
• Technical expert in SQL and Oracle PL/SQL.
• Knowledge of COBOL preferable
• Working experience with Unix operating systems.
• Knowledge of working in production support or dev environment performing initial triage and escalating to respective teams within SLA
• Excellent analytical, problem solving/trouble shooting abilities and following best practices.
• Should be willing to work in 1 PM to 10 PM IST timing.
• Be available 24*7 in case of on-call or any outage.
• Ability to work as part of a team and individually motivated.
• Ability to set correct level expectations and deliver on those expectations.
• Well-developed written and verbal communications and effective interpersonal skills.
• Proven self- starter with initiative to seek information and solve problems.
• Successful within multi-tasking environment.
• Ability to work with external clients.

What we offer you
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.