Job Description
Basic Function
• Review patient accounts to validate the self-pay balance
• For self-pay collectible balances. Identify active self-pay patient accounts receivable (those patient accounts not in bad debt status pursuant to Client’s policy) and perform follow up in accordance with Client’s policies and self-pay process
• Self-pay resolution - Provide resolution of outstanding balance as well as assist patients in understanding their medical bills
Essential Functions
• Call patients to follow up on the outstanding balance due.
• Generate patient statements periodically
• Move the patient balance to collections team as per the client protocol
• Ensure the incorrect self-pay balance is moved to AR follow up for timely resolution.
Skills
Technical Skills
• Good computer navigation skills
• Typing speed of 30 Words per Minute with +5% Accuracy
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Process Specific Skills
• Preferred knowledge of US Healthcare
• Ensure the correct patient balance statements are generated to avoid patient escalations
Soft Skills (Desired)
• Candidate with excellent aptitude, highly adaptable and willingness to learn
Soft Skills (Minimum)
Education Requirements
Chennai
• Education Level –Graduation in any stream
Work Experience Requirements
• Customer service representative with Min. 1-2 years of BPO Experience
• US Healthcare Self-pay experience preferred
• Working experience on Allscripts application and Urology/Oncology preferred
• Review patient accounts to validate the self-pay balance
• For self-pay collectible balances. Identify active self-pay patient accounts receivable (those patient accounts not in bad debt status pursuant to Client’s policy) and perform follow up in accordance with Client’s policies and self-pay process
• Self-pay resolution - Provide resolution of outstanding balance as well as assist patients in understanding their medical bills
Essential Functions
• Call patients to follow up on the outstanding balance due.
• Generate patient statements periodically
• Move the patient balance to collections team as per the client protocol
• Ensure the incorrect self-pay balance is moved to AR follow up for timely resolution.
Skills
Technical Skills
• Good computer navigation skills
• Typing speed of 30 Words per Minute with +5% Accuracy
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Process Specific Skills
• Preferred knowledge of US Healthcare
• Ensure the correct patient balance statements are generated to avoid patient escalations
Soft Skills (Desired)
• Candidate with excellent aptitude, highly adaptable and willingness to learn
Soft Skills (Minimum)
Education Requirements
Chennai
• Education Level –Graduation in any stream
Work Experience Requirements
• Customer service representative with Min. 1-2 years of BPO Experience
• US Healthcare Self-pay experience preferred
• Working experience on Allscripts application and Urology/Oncology preferred
💡 Quick Summary
Seeking a career-building opportunity? The Senior Executive position is now open for candidates interested in the MIS Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.