Senior Executive | HDFC Bank All Channel

A Position Overview Position Title MIS Executive Department HDFC Bank all channel Level/ Band Executive Role Summary: Executive MIS & Sales Coordinator: HDFC Bank-All Channel. B Organizational Relationships Reports To Senior Manager / AVP Supervises Individual contributor C Job Dimensions Geographic Area Covered Pan - India. All Departments Stakeholders Internal HDFC Bank All Channel External NA D Key Result Areas Internal and Partner MIS and Sales Co-ordination. Creates new and innovative ideas for Partner and MIS management. Responds to any inquiries from sales teams, coordinate with them on regular basis on central initiatives Evaluates the performance of sales team (Goal sheet Tracking of internal team) Makes presentations to internal and external team. Has the ability to make all day to day Productivity and Activation MIS of Sales Team. Building Relationship with IT, Ops and other Teams for any data/MIS related matter E Requirements Extensive Knowledge of Excel and Power Point. Minimum 2-5 years of Experience in MIS and Sales Co-ordination. Knowledge of creating different Sales/Business/KPI Dashboards will be added advantage Analytical with Insurance/Financial Industry & Process Knowledge would be added advantage F-Competencies Competency For Business Associate Manager (Manager/ Asst. Manager/ Sr. Executive/ Executive) Proficiency Scale Proficiency Scale Description PARTNERSHIP DISTRIBUTION Building and Managing Relationships Working effectively with key stakeholders (internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Networking and influencing skills with individuals across teams with diverse working styles to focus on sustainable relationships over a long term basis for better work synergy. 1 Ability to lead in managing internal customer, external customers and institutional relationships to deliver operational impact. Actively develops network of internal and external customers to extend influence, support the achievement of business objectives and manage reputational risk in business delivery. Modifies behaviour and approach to deal with changing scenarios. Assertively communicates and explains the process, implications and rationale for change to those affected by it. Shares one-s learning within the team to help other manage stakeholders effectively. Develops and promotes an inclusive team approach towards effective relationship management. Assesses situations appropriately, demonstrating political judgement through interactions with colleagues and partners. Plans effectively aiming towards a specific impact, including taking bold, creative or unusual actions to make a point or get through to others. Makes personal commitments in order to build trust and credibility. Promotes forthrightness in communication and encourages relentless commitments with external and internal stakeholders. Coaches team members for effective relationship management and reviews regularly. Effective Communication Is attuned to the needs, perspectives and sensitivities of others and acting with them in mind. Communicates effectively to set the right perspective of self and team and provide constructive feedback. 1 Articulates and presents effectively to facilitate understanding. Willingness to listen when approached by others; listens and responds to people's concerns by altering own behaviour in a helpful manner. Provides explanations and rationale of the action taken. Facilitates formal discussions between work group members to address ongoing workplace tension and/or persistent conflicts. Conveys one-s own thoughts and point of opinion in a contextual framework. Actively listens to co-workers and empathizes with them to gain a better understanding of the real scenario and constraints. Reassesmbles cross-functional team members on a particular issue or mutual-goals effectively by influencing core actions. Demonstrates knowledge of ethics, collaborative approach including neutrality, confidentiality, objectivity, respect for differences and honesty. Uses appropriate interpersonal styles and communication strategies in facilitating group discussions and communicating with others. Analytical Thinking Displays the ability to consider a variety of perspectives in a particular situation by analyzing facts, data and scenario based insights to enable a logical, well-reasoned and informed decision - making process . 1 Distinguishes between situations and the need for information and reasoning. Provides multi-perspectives to a situation, including aspects others may have missed. Analyzes the information gathering and reporting process; reviews trends and predict the outcomes Identifies linkages within multiple sources; anticipates issues that are not readily apparent on the surface; identifies root causes and effects. Reports and identifies areas that need guidance in order to resolve complex issues; anticipates the possible outcomes or potential solutions. Outlines approaches and measuring index for assessment by establishes clear goals and priorities. Designs and implements methods and tools to automate the audit process. Identifies linkages within multiple sources; anticipates issues that are not readily apparent on the surface; identifies root causes and effects. Anticipates situations and enables approaches needed to resolve them; anticipates the possible outcome...