Senior Executive | Operations and Service

Location Name: Dhampur

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

To Ensure SLA Delivery for each process

• To Ensure quality of files processed by the Operations team are within the specified guidelines

• Achieve Service To Sales Numbers

• To Ensure all cash management services at the branch are delivered

• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc

• Data Analysis & Sharing of best practices with team

• Ensuring Implementation of Policies & processes

• Coordination with various HO / Cross functional departments & providing feedback

• Recruiting and manpower forecast & planning

• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction

• Vendor management (CPV Agencies)

• Ensuring Compliance & Integrity within the area/region

• To Support all New Initiatives & functional Projects of the Function

Required Qualifications And Experience

• Should have 2-4 yearsТ experience, and minimum 1 years managing branch operations

• Should be a post graduate preferably

• Should have collaborative work style to engage with peers & colleagues across the company.

• Should have excellent communication skills along with strong presentation and data analytics skills.

• Self-motivated and a self-starter