As a Senior Executive in our Payment Processing team you will -
• Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail Institutional businesses
• Reconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.
• Onboard new Institutional, SME and enterprise clients on NIUM's platform.
• Monitor, investigate and resolve payment processing issues.
• To verify statements for various bank and currencies before reprocessing or refunding transactions.
• Creating monthly Invoices for clients and tracking their settlement.
• Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.
• Work with Account Managers and Customer Service teams to resolve customer complaints.
• Publish MIS reports to the management and internal stakeholders.
• Organize workflow to meet department objectives.
• Work with Product and Technology teams to improve process efficiency and automation.
• This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays and we follow a flexible holiday schedule

What expertise experiences would you need to have to play this kind of role?
• Have a bachelor's degree/Executive Program with 3-4 years of experience working in Payment Processing
• Can prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal and communication skills.
• Demonstrates ability to work with high degree of quality.
• Demonstrates strong problem-solving/Issue Resolution skills.
• Hands-on experience in MS Office and tools within it.
• Behavioral competencies - Customer-centric, confident, go-getter, inquisitive, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.

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