Job Description
The Ritz-Carlton Hotel Company, L.L.C.
Assistant Front Office Manager
The Ritz-Carlton Hotel Company, L.L.C. • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Foundit
Apply on Glassdoor
Apply on Expertini
Apply on BeBee
Apply on SimplyHired
Apply on Glassdoor
Apply directly on Dr. Job
Job description
Additional Information
Job Number2511XXXXXX
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Report this listing
The Ritz-Carlton Hotel Company, L.L.C.
Indeed
4.4/5
3.2K reviews
AmbitionBox
4.1/5
205 reviews
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3.8/5
3.4K reviews
ritzcarlton.com
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VCARE HOSPITALITY (I) PVT. LTD
Senior Facility Manager - Operations
VCARE HOSPITALITY (I) PVT. LTD • Pune, Maharashtra • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Apply on Jooble
Apply directly on Foundit.in
Apply on Jobrapido.com
Job description
🔹 Job Title: Sr. Facility Manager – Operations
📍 Location: Pune & Mumbai
🏢 Company: Vcare Hospitality India Pvt. Ltd.
💰 Salary: ₹35,000 – ₹55,000 (In-hand per month) + PF + Travelling Allowance + Uniform + Other Benefits
🕒 Employment Type: Full-time
Job Summary:
Vcare Hospitality India Pvt. Ltd. is hiring an experienced and driven Sr. Facility Manager – Operations to handle end-to-end facility management services across multiple client locations. The role requires expertise in housekeeping management, manpower sourcing, client & vendor handling, and site operations, especially within the hospitality industry.
Key Responsibilities:
• Supervise daily facility and housekeeping operations across assigned sites.
• Conduct regular site visits to ensure service standards, cleanliness, and client satisfaction.
• Manage housekeeping staff recruitment, deployment, attendance, and performance.
• Coordinate with clients to address requirements, feedback, and issue resolution.
• Handle vendor negotiations, AMCs, and service contracts.
• Monitor inventories and ensure timely procurement of housekeeping materials.
• Maintain safety, hygiene, and operational SOPs at all locations.
• Train and motivate ground-level staff for consistent quality delivery.
• Prepare and submit operational reports, manpower tracking, and site feedback to management.
Required Qualifications:
• 4 to 6 years of experience in Facility Management or Hospitality Operations.
• Bachelor’s degree; diploma/degree in Facility or Hotel Management is a plus.
• Strong team leadership, communication, and organizational skills.
• Sound knowledge of soft services, manpower control, and vendor management.
• Comfortable with regular travel across Pune and Mumbai.
• Basic proficiency in MS Excel, Word, and reporting tools.
Perks and Benefits:
• Competitive monthly in-hand salary (₹35k–₹55k)
• PF, ESI, Travelling Allowance, and Mobile Reimbursement
• Company-provided Dress/Uniform
• Performance-based incentives
• Opportunities for career advancement within a growing organization
Application Details:
📧 Email your resume to: [email protected]
📞 Contact HR at: +91
#Hashtags for Posting:
#FacilityManager #HospitalityJobs #OperationsManager #FacilityManagement #HousekeepingJobs #ManpowerManagement #VendorHandling #ClientServicing #PuneJobs #MumbaiJobs #VcareHospitality #HiringNow #TravelAllowance #PF #UniformProvided
Assistant Front Office Manager
The Ritz-Carlton Hotel Company, L.L.C. • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Foundit
Apply on Glassdoor
Apply on Expertini
Apply on BeBee
Apply on SimplyHired
Apply on Glassdoor
Apply directly on Dr. Job
Job description
Additional Information
Job Number2511XXXXXX
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Report this listing
The Ritz-Carlton Hotel Company, L.L.C.
Indeed
4.4/5
3.2K reviews
AmbitionBox
4.1/5
205 reviews
Glassdoor
3.8/5
3.4K reviews
ritzcarlton.com
More jobs at The Ritz-Carlton Hotel Company, L.L.C.
See web results for The Ritz-Carlton Hotel Company, L.L.C.
VCARE HOSPITALITY (I) PVT. LTD
Senior Facility Manager - Operations
VCARE HOSPITALITY (I) PVT. LTD • Pune, Maharashtra • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Apply on Jooble
Apply directly on Foundit.in
Apply on Jobrapido.com
Job description
🔹 Job Title: Sr. Facility Manager – Operations
📍 Location: Pune & Mumbai
🏢 Company: Vcare Hospitality India Pvt. Ltd.
💰 Salary: ₹35,000 – ₹55,000 (In-hand per month) + PF + Travelling Allowance + Uniform + Other Benefits
🕒 Employment Type: Full-time
Job Summary:
Vcare Hospitality India Pvt. Ltd. is hiring an experienced and driven Sr. Facility Manager – Operations to handle end-to-end facility management services across multiple client locations. The role requires expertise in housekeeping management, manpower sourcing, client & vendor handling, and site operations, especially within the hospitality industry.
Key Responsibilities:
• Supervise daily facility and housekeeping operations across assigned sites.
• Conduct regular site visits to ensure service standards, cleanliness, and client satisfaction.
• Manage housekeeping staff recruitment, deployment, attendance, and performance.
• Coordinate with clients to address requirements, feedback, and issue resolution.
• Handle vendor negotiations, AMCs, and service contracts.
• Monitor inventories and ensure timely procurement of housekeeping materials.
• Maintain safety, hygiene, and operational SOPs at all locations.
• Train and motivate ground-level staff for consistent quality delivery.
• Prepare and submit operational reports, manpower tracking, and site feedback to management.
Required Qualifications:
• 4 to 6 years of experience in Facility Management or Hospitality Operations.
• Bachelor’s degree; diploma/degree in Facility or Hotel Management is a plus.
• Strong team leadership, communication, and organizational skills.
• Sound knowledge of soft services, manpower control, and vendor management.
• Comfortable with regular travel across Pune and Mumbai.
• Basic proficiency in MS Excel, Word, and reporting tools.
Perks and Benefits:
• Competitive monthly in-hand salary (₹35k–₹55k)
• PF, ESI, Travelling Allowance, and Mobile Reimbursement
• Company-provided Dress/Uniform
• Performance-based incentives
• Opportunities for career advancement within a growing organization
Application Details:
📧 Email your resume to: [email protected]
📞 Contact HR at: +91
#Hashtags for Posting:
#FacilityManager #HospitalityJobs #OperationsManager #FacilityManagement #HousekeepingJobs #ManpowerManagement #VendorHandling #ClientServicing #PuneJobs #MumbaiJobs #VcareHospitality #HiringNow #TravelAllowance #PF #UniformProvided
💡 Quick Summary
Seeking a career-building opportunity? The Senior Facility Manager - Operations position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
