Job Description
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
Your Role
The role provides critical technical and service support to the Financial Lines Claims team principally handling high profile, technical and complex claims. The role will also assist in ensuring compliance with best practice guidelines, technical excellence in the management of the portfolio, guidance for team members and additionally will be a key element in our ability to deliver market leading claims service.
Your Responsibilities:
Coach and mentor Claims Examiners and Claims Specialists in technical matters, and seek technical assistance for claims exceeding delegated authority.
Analyse first loss reports to determine the nature, coverage, and scope of loss.
Conduct thorough investigations of reported claims, including potential fraud, securing and verifying all supporting documentation for accuracy and completeness.
Establish accurate and timely reserves.
Maintain an active diary to ensure timely file progression and claim resolution, and promptly document all developments in the claim file.
Exercise sound judgment in evaluating and resolving claims, considering the nature of loss, liability, quantum, coverage, and policy limits; negotiate settlements where appropriate.
Recognise and pursue subrogation opportunities.
Communicate effectively with internal and external stakeholders, including Claims, Customer Services, Underwriting, brokers, insureds, counsel, third parties, and their legal representatives.
Present claims effectively to the business.
Adhere to the Insurance Contracts Act 1984 and all other relevant statutes.
Control the use, work product, and expenses of outside vendors.
Perform any other duties as required by the Claims Manager.
Take all practical measures to ensure the workplace is safe and without risk to health.
What you’ll bring to the role?
Relevant tertiary qualifications, Law Degree preferred but not essential.
Minimum 5 years’ experience handling financial lines claims. Experience in legal practice may be considered.
Excellent written and verbal communication related to claims handling.
Strong customer service and interpersonal skills.
Ability to work autonomously and in a team environment.
Experience in interpreting insurance contracts.
A good understanding of relevant legislation and the Insurance Contracts Act.
Excellent analytical skills.
Proficient negotiation skills.
Good understanding of litigation procedures.
Good claim reserving skills.
Chubb claim philosophy.
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
#LI-CS1
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
Your Role
The role provides critical technical and service support to the Financial Lines Claims team principally handling high profile, technical and complex claims. The role will also assist in ensuring compliance with best practice guidelines, technical excellence in the management of the portfolio, guidance for team members and additionally will be a key element in our ability to deliver market leading claims service.
Your Responsibilities:
Coach and mentor Claims Examiners and Claims Specialists in technical matters, and seek technical assistance for claims exceeding delegated authority.
Analyse first loss reports to determine the nature, coverage, and scope of loss.
Conduct thorough investigations of reported claims, including potential fraud, securing and verifying all supporting documentation for accuracy and completeness.
Establish accurate and timely reserves.
Maintain an active diary to ensure timely file progression and claim resolution, and promptly document all developments in the claim file.
Exercise sound judgment in evaluating and resolving claims, considering the nature of loss, liability, quantum, coverage, and policy limits; negotiate settlements where appropriate.
Recognise and pursue subrogation opportunities.
Communicate effectively with internal and external stakeholders, including Claims, Customer Services, Underwriting, brokers, insureds, counsel, third parties, and their legal representatives.
Present claims effectively to the business.
Adhere to the Insurance Contracts Act 1984 and all other relevant statutes.
Control the use, work product, and expenses of outside vendors.
Perform any other duties as required by the Claims Manager.
Take all practical measures to ensure the workplace is safe and without risk to health.
What you’ll bring to the role?
Relevant tertiary qualifications, Law Degree preferred but not essential.
Minimum 5 years’ experience handling financial lines claims. Experience in legal practice may be considered.
Excellent written and verbal communication related to claims handling.
Strong customer service and interpersonal skills.
Ability to work autonomously and in a team environment.
Experience in interpreting insurance contracts.
A good understanding of relevant legislation and the Insurance Contracts Act.
Excellent analytical skills.
Proficient negotiation skills.
Good understanding of litigation procedures.
Good claim reserving skills.
Chubb claim philosophy.
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
#LI-CS1
💡 Quick Summary
Seeking a career-building opportunity? The Senior Financial Lines Claims Specialist position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
