Role Responsibilities
Processes
Manage and/or resolve alerts/cases:
• Responsible for monitoring various fraud detection queues and reports.
• Analyses and reviews trends and customer account activity to detect potential fraud situations.
• Makes outbound calls to verify potentially fraudulent activity.
• Takes incoming calls on fraud issues from both internal and external sources.
• Investigates suspicious alerts and assist the investigation team as needed.
• Analysis information for close open or block of cards if necessary.
• Prepares reports, monitors progress and watches for any developing problems. Works with cardholders to verify legitimate usage and ensures that losses are minimized.

Risk Management
• Analyses and reviews transactions to detect emerging fraud trends.
• In the event where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.