Job Description
Business: Fraud Operations
Open positions: 1
Role Title: SENIOR FRAUD OFFICER
Global Career Band: 7
Location (Country/city)- Hyderabad
Recruiter Name: Sunny Dogra
The Opportunity:
Under minimal supervision, identifies fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. Leads by example and may assist with training and other departmental support as needed.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
Accurately analyze and report accounts presented for common characteristics that may lead to a trend.
Customers / Stakeholders
Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud
Leadership & Teamwork
With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department.
Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management.
Assist management in providing support to the department such as training, question resolution, and escalated case handling.
Actively engage in self-development and performance improvement with immediate supervisor.
Operational Effectiveness & Control
Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices; report control weaknesses, compliance breaches and operational loss events.
Mastery of all Fraud systems used for assigned job functions.
Achieve department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry
Complete required and recommended training and development courses
Complete other responsibilities, as assigned.
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
Assume additional departmental responsibilities as required
Role context
Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised
Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics
Review the FC-UARs received, complete the investigation for them and provide a detailed report for further reporting.
Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud
Assist management in providing support to the department such as training, question resolution, and escalated case handling.
Timely escalation of Fraud Trends, issues, etcs to Management and Fraud Risk
Capacity to be self-reliant and opportunity to demonstrate initiative.
Management of Risk (Operational Risk / FIM requirements)
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Requirements
What you will need to succeed in the role:
Graduate or equivalent.
Required three years of work experience that includes customer contact (3 Yrs) AND fraud mitigation (3 yrs).
Should have experience have in transaction monitoring and financial investigations
Excellent interpersonal skills with the ability to communicate with customers and external parties.
Highly effective and demonstrated oral and written communication skills.
Proven critical thinking, personal organizational and time management skills
Ability to promote and foster team building through demonstrated leadership
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Open positions: 1
Role Title: SENIOR FRAUD OFFICER
Global Career Band: 7
Location (Country/city)- Hyderabad
Recruiter Name: Sunny Dogra
The Opportunity:
Under minimal supervision, identifies fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. Leads by example and may assist with training and other departmental support as needed.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
Accurately analyze and report accounts presented for common characteristics that may lead to a trend.
Customers / Stakeholders
Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud
Leadership & Teamwork
With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department.
Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management.
Assist management in providing support to the department such as training, question resolution, and escalated case handling.
Actively engage in self-development and performance improvement with immediate supervisor.
Operational Effectiveness & Control
Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices; report control weaknesses, compliance breaches and operational loss events.
Mastery of all Fraud systems used for assigned job functions.
Achieve department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry
Complete required and recommended training and development courses
Complete other responsibilities, as assigned.
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
Assume additional departmental responsibilities as required
Role context
Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised
Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics
Review the FC-UARs received, complete the investigation for them and provide a detailed report for further reporting.
Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud
Assist management in providing support to the department such as training, question resolution, and escalated case handling.
Timely escalation of Fraud Trends, issues, etcs to Management and Fraud Risk
Capacity to be self-reliant and opportunity to demonstrate initiative.
Management of Risk (Operational Risk / FIM requirements)
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Requirements
What you will need to succeed in the role:
Graduate or equivalent.
Required three years of work experience that includes customer contact (3 Yrs) AND fraud mitigation (3 yrs).
Should have experience have in transaction monitoring and financial investigations
Excellent interpersonal skills with the ability to communicate with customers and external parties.
Highly effective and demonstrated oral and written communication skills.
Proven critical thinking, personal organizational and time management skills
Ability to promote and foster team building through demonstrated leadership
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The SENIOR FRAUD OFFICER GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
