Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Fraud Officer role.
Why join us?
Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder should acquire a good understanding of processes assigned to; allocate tasks on a daily basis to the team consisting of Customer Service Executive(s). Handle escalations, resolve queries and support team to handle customer queries / issues effectively. Plan capacity and perform volume analysis through effective allocation of resources. Produce, interpret and analyze Management Information (MI). Ensure compliance as per audit requirements by performing the required audit checks for the process. Provide leadership to team assigned in-line with the group and company policies and standards.
What you'll do:
Ensure process productivity & targets are set, monitored & achieved as per agreed PLAs. Ensure delivery of best in class service standards as agreed with the business stakeholders & service provided to the line of business should be seamless and with no compromise on data integrity standards. Capacity planning, leave management and process prioritization. Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams. Flexibility to work 24 / 7 working environment in line with business requirements.
Requirements
What you will need to succeed in the role:
• Diploma or degree in any discipline
• Knowledge and prior experience of Fraud, Risk and Payments operations will be preferable
• Flexible to work in High Voice and complex Payments /Card operations is Essential
• Excellent communication skills both verbal and written
• Ability to learn quickly and transfer knowledge appropriately
• Ability to meet tight deadlines
• Strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to drive Overall Operating Efficiency in the team
• All Level 7 applicants should have served at least 18 months in their current functional role and department
• All applicants must have successfully completed their probation period
• Employees must meet performance and behavioural standards as defined in the policy
What additional skills will be good to have?
• Proven ability to prioritise workload effectively in line with business priorities.
• Reporting and MS Office skills
• Knowledge of Fraud Operations, Payments and Contact Centres will be preferable
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Fraud Officer role.
Why join us?
Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder should acquire a good understanding of processes assigned to; allocate tasks on a daily basis to the team consisting of Customer Service Executive(s). Handle escalations, resolve queries and support team to handle customer queries / issues effectively. Plan capacity and perform volume analysis through effective allocation of resources. Produce, interpret and analyze Management Information (MI). Ensure compliance as per audit requirements by performing the required audit checks for the process. Provide leadership to team assigned in-line with the group and company policies and standards.
What you'll do:
Ensure process productivity & targets are set, monitored & achieved as per agreed PLAs. Ensure delivery of best in class service standards as agreed with the business stakeholders & service provided to the line of business should be seamless and with no compromise on data integrity standards. Capacity planning, leave management and process prioritization. Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams. Flexibility to work 24 / 7 working environment in line with business requirements.
Requirements
What you will need to succeed in the role:
• Diploma or degree in any discipline
• Knowledge and prior experience of Fraud, Risk and Payments operations will be preferable
• Flexible to work in High Voice and complex Payments /Card operations is Essential
• Excellent communication skills both verbal and written
• Ability to learn quickly and transfer knowledge appropriately
• Ability to meet tight deadlines
• Strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to drive Overall Operating Efficiency in the team
• All Level 7 applicants should have served at least 18 months in their current functional role and department
• All applicants must have successfully completed their probation period
• Employees must meet performance and behavioural standards as defined in the policy
What additional skills will be good to have?
• Proven ability to prioritise workload effectively in line with business priorities.
• Reporting and MS Office skills
• Knowledge of Fraud Operations, Payments and Contact Centres will be preferable
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role
💡 Quick Summary
Seeking a career-building opportunity? The Senior Fraud Officer| GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
