Job Description
Client Name - Leading new age Bank,
Candidates who are currently handling IT Operations (Indian Bank) are only preferred for this role, Candidate who can join on immediate basis preferred
• Lead IT Operations team to support 24/7 bank's production applications and services in one or more following areas of Rural, Retail and corporate banking like Core banking applications - CBS, AML, Treasury, Bill payments etc.
• Tab applications/Mobile applications used for branch operations, customer acquisition and door step banking services; Loan origination systems, Field force automation, Agency banking etc;
• Delivery channels Customer channels - Mobile banking, Personal corporate Internet Banking; Instant banking like Whatsapp banking; Customer care applications support like CRM/IVR; Payment Channels NEFT/RTGS, IMPS, CTS, ACH, UPI, AePS etc. Payment gateways - Billdesk, Razorpay etc. DCMS, ATM, e-COM POS
• Will be responsible for IT Support Service Delivery
• Will be responsible for Proactive preventive monitoring control and review of 24/7 bank's production applications and Services. Provide timely report on Applications/Services health checks
• 24/7 Helpdesk Support, incident management, problem management. Report daily incidents movement, open, reported, closed; Prioritise incidents and resolves them. Follow escalation matrix for timely resolution of incidents. Deliver decent SLAs/OLA, ensure uptime of systems and achieve excellence in customer and end user satisfaction rating
• To provides failure system analysis/RCA, corrective action and preventive plan of action. Ensures closure of problem incidents impacting various customer segments and customer transactions/services
• Business validation post changes deployment in production environment - Application bug Fixes, Server OS Database, patches and upgrades, configuration changes, new changes deployment, pilot launches, new product or services launch in Live, large scale implementations etc.
• Evaluate Vendor performance on regular basis, review adherence SLAs/OLA, ensure improvement in service delivery on continuous basis. Sets new bench marks for improved performance
• Delivery regular and periodic reports in timely manner. Helps to generate adhoc report when demanded.
• Undertakes periodic BCP/DR DRE Drills, document the outcome, learnings to achieve defined RTO and RPO and continuously improve the same
• Candidate who are currently working with Private Banks /or Government banks
Please apply candidate who are handling off shore banks are not considered as of now as per my client mandate
Hema
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
,
This job is provided by Shine.com
Candidates who are currently handling IT Operations (Indian Bank) are only preferred for this role, Candidate who can join on immediate basis preferred
• Lead IT Operations team to support 24/7 bank's production applications and services in one or more following areas of Rural, Retail and corporate banking like Core banking applications - CBS, AML, Treasury, Bill payments etc.
• Tab applications/Mobile applications used for branch operations, customer acquisition and door step banking services; Loan origination systems, Field force automation, Agency banking etc;
• Delivery channels Customer channels - Mobile banking, Personal corporate Internet Banking; Instant banking like Whatsapp banking; Customer care applications support like CRM/IVR; Payment Channels NEFT/RTGS, IMPS, CTS, ACH, UPI, AePS etc. Payment gateways - Billdesk, Razorpay etc. DCMS, ATM, e-COM POS
• Will be responsible for IT Support Service Delivery
• Will be responsible for Proactive preventive monitoring control and review of 24/7 bank's production applications and Services. Provide timely report on Applications/Services health checks
• 24/7 Helpdesk Support, incident management, problem management. Report daily incidents movement, open, reported, closed; Prioritise incidents and resolves them. Follow escalation matrix for timely resolution of incidents. Deliver decent SLAs/OLA, ensure uptime of systems and achieve excellence in customer and end user satisfaction rating
• To provides failure system analysis/RCA, corrective action and preventive plan of action. Ensures closure of problem incidents impacting various customer segments and customer transactions/services
• Business validation post changes deployment in production environment - Application bug Fixes, Server OS Database, patches and upgrades, configuration changes, new changes deployment, pilot launches, new product or services launch in Live, large scale implementations etc.
• Evaluate Vendor performance on regular basis, review adherence SLAs/OLA, ensure improvement in service delivery on continuous basis. Sets new bench marks for improved performance
• Delivery regular and periodic reports in timely manner. Helps to generate adhoc report when demanded.
• Undertakes periodic BCP/DR DRE Drills, document the outcome, learnings to achieve defined RTO and RPO and continuously improve the same
• Candidate who are currently working with Private Banks /or Government banks
Please apply candidate who are handling off shore banks are not considered as of now as per my client mandate
Hema
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
,
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Senior General Manager | IT Operations | Bank position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.