Job Description
You are a driven lender who is passionate and customer-centric
We are a team of motivated high performers, making work fun and contributing to a fantastic culture.
Together, our customers trust us to help them with some of the biggest financial decisions in their lives
Location: Coffs Harbour/ Port Macquarie
See yourself in our team
At Commbank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity we have to help meet their needs. Our Lenders’ role model our values of Care, Courage & Commitment and drive these across all their interactions.
The Business Home Lending (BHL) team provides dedicated Homes Lending support to our Small Business Banking (SBB), Regional and Agri-Business (RAB) and Commercial Banking (CB) segments of the Commonwealth Bank.
Do Work That Matters
Build customer and business partner commitment, and maintain and expands relationships beyond lending to create longer term, holistic relationships and customer advocacy
Develop and demonstrate a deep understanding of the clients financial needs and objectives, ensuring the holistic needs of the customer are met and exceeded, to improve their financial wellbeing
Develop knowledge and draw on extensive experience in products, processes, policies and lending risk appetite to proactively identify opportunities and discuss confidently with customer
Provide retail solutions to clients, generating new business and maximising cross sales while ensuring risk management practices are appropriately implemented
Maintain engagement levels and build strong working relationships with SBB, RAB & CB Relationship Managers and their clients to assist with home buying needs and enable identification of retail opportunities
Coach and educate clients on technology like the Commbank app, ensuring their understanding and comfort with the tools available to them, making their banking experience simple and easy
Create customer applications, send them through to the credit department, order valuations and ensure superior accuracy and professionalism with customer documentation
Structure complex applications with commercial exposure through extracting information from company and trust financials including balance sheets, profit and loss statements and tax returns and assigning security within normal lending margins.
We want to hear from you if you have:
You live and breathe One CommBank and our sales and service culture, and can continue to embed and promote this approach in your work
Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships
Exceptional customer service ethos
Knowledge of retail lending with the ability to identify and anticipate customers' financial needs
Prior experience within a sales / lending environment
Working knowledge of CHL and/or CCL, or similar home loan application platform
Passion and acumen for the Business Home Lending segment will be highly regarded.
Excellent communication, presentation and organisational skills
Prior experience in and knowledge of Mortgage/Lending products and services
Have enthusiasm and positivity to help customers
Our culture
The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
We are a team of motivated high performers, making work fun and contributing to a fantastic culture.
Together, our customers trust us to help them with some of the biggest financial decisions in their lives
Location: Coffs Harbour/ Port Macquarie
See yourself in our team
At Commbank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity we have to help meet their needs. Our Lenders’ role model our values of Care, Courage & Commitment and drive these across all their interactions.
The Business Home Lending (BHL) team provides dedicated Homes Lending support to our Small Business Banking (SBB), Regional and Agri-Business (RAB) and Commercial Banking (CB) segments of the Commonwealth Bank.
Do Work That Matters
Build customer and business partner commitment, and maintain and expands relationships beyond lending to create longer term, holistic relationships and customer advocacy
Develop and demonstrate a deep understanding of the clients financial needs and objectives, ensuring the holistic needs of the customer are met and exceeded, to improve their financial wellbeing
Develop knowledge and draw on extensive experience in products, processes, policies and lending risk appetite to proactively identify opportunities and discuss confidently with customer
Provide retail solutions to clients, generating new business and maximising cross sales while ensuring risk management practices are appropriately implemented
Maintain engagement levels and build strong working relationships with SBB, RAB & CB Relationship Managers and their clients to assist with home buying needs and enable identification of retail opportunities
Coach and educate clients on technology like the Commbank app, ensuring their understanding and comfort with the tools available to them, making their banking experience simple and easy
Create customer applications, send them through to the credit department, order valuations and ensure superior accuracy and professionalism with customer documentation
Structure complex applications with commercial exposure through extracting information from company and trust financials including balance sheets, profit and loss statements and tax returns and assigning security within normal lending margins.
We want to hear from you if you have:
You live and breathe One CommBank and our sales and service culture, and can continue to embed and promote this approach in your work
Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships
Exceptional customer service ethos
Knowledge of retail lending with the ability to identify and anticipate customers' financial needs
Prior experience within a sales / lending environment
Working knowledge of CHL and/or CCL, or similar home loan application platform
Passion and acumen for the Business Home Lending segment will be highly regarded.
Excellent communication, presentation and organisational skills
Prior experience in and knowledge of Mortgage/Lending products and services
Have enthusiasm and positivity to help customers
Our culture
The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Home Lending Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Lismore Heights offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
