Senior Housing Support Manager - Masterton

Are you a results driven person who wants to stamp their mark in a challenging environment?We want your proven experience working with complex customers and knowledge of supporting them alongside other government agencies.Full-time permanent role with an annual salary of $+5,227 + 5 weeks annual leave, based in Masterton.As Senior Housing Support Manager based in our Masterton office, you will work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.Specialised skills and experience working with customers who may have challenging housing and related wellbeing needs.Extensive experience building and enriching customer relationships, with strong empathetic skills to connect with customers with a range of needs.Highly developed customer engagement skills to engage with hard to engage customers.Extensive experience in deescalating highly emotional situations and conversations.Strong observational and analytical skills that can be applied to practical situations, without applying bias to those observations.Ability to problem solve and understand the reasons behind customer issues to identify root cause.Demonstrated experience in managing complex caseloads.Strong organisational, planning and time management skills to prioritise portfolio needs.Ability to mentor and coach peers to fulfil their potential.You'll be comfortable and skilled to work on rent arrears and debt recovery.As these roles require travelling around the local region, a current New Zealand driver's licence is required (pool car provided).At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better.
That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.Our values were developed by us, for us.
They unite us as an organisation and guide how we work every day.
Our values are:Manaakitanga - People at the HeartWhanake - Be BoldTo view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz.
Please note: all applicants, including existing employees, need to follow this process.Applications close at 11.55pm on Wednesday 22 January 2026.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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