Job Description
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
People and Workplace Relations (Schools) division provides human resource services and strategic human resource policy advice to Victorian schools in areas of schools recruitment, employee relations, payroll and provision of HR data to assist in the building of a high-quality and diverse schools workforce. Recruitment, payroll and reporting support is also provided to external clients.
About the Role
The Senior Client Engagement Officer leads strategy development across administrative operations. This role requires a deep understanding of the department, as well as providing valuable insights or recommendations to support the departments strategic vision. The role provides comprehensive coordination and support to the Manager, Client Engagement including researching and distributing information, and developing and implementing communications, correspondence and briefings within the division. The role works closely with internal key stakeholders across the department on generalist and strategic HR matters. The role is also responsible for the coordination and preparation the meeting briefs and speaking notes for the Schools Workforce Group's key stakeholder meetings.
The role is also responsible for assiting in providing support in relation to:
supporting recruitment activity
resolving issues about terms and conditions of employment
building and maintaining strong client and stakeholder relationships
delivery of excellent customer service
advisory and support in the resolution of complex queries.
Attributes
Personal Attributes
Flexibility and Adaptability: Adapts systems and processes quickly to changed priorities and situations.
Working Collaboratively: Guides others to create a culture of collaboration. Identifies, and works to overcome barriers to knowledge or information sharing. Identifies opportunities to work with other teams to deliver outcomes.
Meaningful Outcomes
Future Focus: Understands the broader context when reviewing a problem and supports others to do so. Is future oriented in analysis, thought and action. Actively seeks out new technology to enhance group/ entity systems, processes, and service delivery.
Enabling Delivery
Business and Commercial Acumen: Defines and maximises value add in business cases, contract terms, or service delivery agreements. Uses a broad understanding of procurement or finance concepts, to inform expenditure decisions and manage risks.
Critical Thinking and Problem Solving: Considers wider business context within the department, when resolving issues. Identifies recurring problems and prevents future recurrence by integrating process-based solutions. Delivers tangible outcomes by critically evaluating problems and delivering effective solutions.
Authentic Relationships
Managing Difficult Conversations: Seeks and evaluates options to resolve problems. Negotiates agreed actions to deal with problems.
Communicate with Impact: Communicates in a manner that is clear, fluent and holds the listeners attention. Able to manage difficult and sensitive topics or questions.
People Leadership
Managing People: Holds self and team accountable to public sector values and agreed performance standards. Supports achievement of outcomes by anticipating and resolving issues. Establishes and implements actions to increase level of people engagement. Created opportunities for recognising performance.
Develop Capability: Improves others' skills and talents by providing knowledge, constructive feedback, coaching and learning opportunities. Consistently develops team capability and recognises and develops potential in others.
Desirable Qualifications and Experience
Tertiary qualifications in business administration preferable but not a requirement.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Amanda Rowe via email at [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
People and Workplace Relations (Schools) division provides human resource services and strategic human resource policy advice to Victorian schools in areas of schools recruitment, employee relations, payroll and provision of HR data to assist in the building of a high-quality and diverse schools workforce. Recruitment, payroll and reporting support is also provided to external clients.
About the Role
The Senior Client Engagement Officer leads strategy development across administrative operations. This role requires a deep understanding of the department, as well as providing valuable insights or recommendations to support the departments strategic vision. The role provides comprehensive coordination and support to the Manager, Client Engagement including researching and distributing information, and developing and implementing communications, correspondence and briefings within the division. The role works closely with internal key stakeholders across the department on generalist and strategic HR matters. The role is also responsible for the coordination and preparation the meeting briefs and speaking notes for the Schools Workforce Group's key stakeholder meetings.
The role is also responsible for assiting in providing support in relation to:
supporting recruitment activity
resolving issues about terms and conditions of employment
building and maintaining strong client and stakeholder relationships
delivery of excellent customer service
advisory and support in the resolution of complex queries.
Attributes
Personal Attributes
Flexibility and Adaptability: Adapts systems and processes quickly to changed priorities and situations.
Working Collaboratively: Guides others to create a culture of collaboration. Identifies, and works to overcome barriers to knowledge or information sharing. Identifies opportunities to work with other teams to deliver outcomes.
Meaningful Outcomes
Future Focus: Understands the broader context when reviewing a problem and supports others to do so. Is future oriented in analysis, thought and action. Actively seeks out new technology to enhance group/ entity systems, processes, and service delivery.
Enabling Delivery
Business and Commercial Acumen: Defines and maximises value add in business cases, contract terms, or service delivery agreements. Uses a broad understanding of procurement or finance concepts, to inform expenditure decisions and manage risks.
Critical Thinking and Problem Solving: Considers wider business context within the department, when resolving issues. Identifies recurring problems and prevents future recurrence by integrating process-based solutions. Delivers tangible outcomes by critically evaluating problems and delivering effective solutions.
Authentic Relationships
Managing Difficult Conversations: Seeks and evaluates options to resolve problems. Negotiates agreed actions to deal with problems.
Communicate with Impact: Communicates in a manner that is clear, fluent and holds the listeners attention. Able to manage difficult and sensitive topics or questions.
People Leadership
Managing People: Holds self and team accountable to public sector values and agreed performance standards. Supports achievement of outcomes by anticipating and resolving issues. Establishes and implements actions to increase level of people engagement. Created opportunities for recognising performance.
Develop Capability: Improves others' skills and talents by providing knowledge, constructive feedback, coaching and learning opportunities. Consistently develops team capability and recognises and develops potential in others.
Desirable Qualifications and Experience
Tertiary qualifications in business administration preferable but not a requirement.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Amanda Rowe via email at [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Senior HR Engagement Officer position is now open for candidates interested in the Education Jobs sector. This role in Melbourne City Centre offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
