Job Description
Overview
Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/SRS/1917116
Working as part of a team in a 24/7 shift work environment, the Senior Incident Response Officers receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. This role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
About the role
This is an ongoing full time position.
Working as part of a team in a 24/7 shift work environment, the Senior Incident Response Officers receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel. Additionally, this role entails coaching, mentoring, and training junior Incident Response Officers to ensure their professional growth and proficiency in security protocols. You will oversee and provide guidance on complex security issues and assignments delegated by the team leaders or managers of the Security Unit.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties
Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
Actively contribute to a positive team environment and culture
Coach, mentor and train more junior incident response officers
Oversee more complex security related issues
Liaise with police, security service providers and school leaders over alarm activations
Liaise and provide support with alarm system technicians working on sites
Liaise with other emergency services in relation to emergencies at schools
Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers
Requirements
24/7 shift work on a rotating roster
Desirable : Supervision Coaching/Mentoring and Customer-Facing in Communications
Why Work with the Department of Education?
Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement.
Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
Meaningful work that actually makes a difference
Hybrid working arrangements available subject to operational requirements.
Periodic pay increases as set
How to Apply
Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Tim Collins, Manager Security Services [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Thursday 16th April 2026.
Applications close Thursday 16 April 2026 at 11.59pm
Posted
2 April 2026
Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/SRS/1917116
Working as part of a team in a 24/7 shift work environment, the Senior Incident Response Officers receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. This role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
About the role
This is an ongoing full time position.
Working as part of a team in a 24/7 shift work environment, the Senior Incident Response Officers receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel. Additionally, this role entails coaching, mentoring, and training junior Incident Response Officers to ensure their professional growth and proficiency in security protocols. You will oversee and provide guidance on complex security issues and assignments delegated by the team leaders or managers of the Security Unit.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties
Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
Actively contribute to a positive team environment and culture
Coach, mentor and train more junior incident response officers
Oversee more complex security related issues
Liaise with police, security service providers and school leaders over alarm activations
Liaise and provide support with alarm system technicians working on sites
Liaise with other emergency services in relation to emergencies at schools
Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers
Requirements
24/7 shift work on a rotating roster
Desirable : Supervision Coaching/Mentoring and Customer-Facing in Communications
Why Work with the Department of Education?
Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement.
Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
Meaningful work that actually makes a difference
Hybrid working arrangements available subject to operational requirements.
Periodic pay increases as set
How to Apply
Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Tim Collins, Manager Security Services [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Thursday 16th April 2026.
Applications close Thursday 16 April 2026 at 11.59pm
Posted
2 April 2026
💡 Quick Summary
Seeking a career-building opportunity? The Senior Incident Response Officer position is now open for candidates interested in the Government Job Alert sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
