Job Description
About InstinctIQ
InstinctIQ (instinctiq.ai) is building AI-powered platforms that automate complex workflows for the AEC (Architecture, Engineering & Construction) industry. We move fast, operate lean, and build systems that genuinely change how work gets done. We need a senior administrator who can help define and build AI first IT operations — we’re not managing a legacy environment. We’re architecting a cloud-first, AI-assisted operations model from the ground up.
The Role
We’re hiring a Senior IT Administrator to own IT operations for a ~70–100 user, fully remote environment built on Microsoft 365, Azure, and Intune.
This is a high-ownership, hands-on role — not a ticket queue job. You’ll be the primary architect and operator of our IT infrastructure, working directly with leadership to modernize systems and introduce AI and automation into day-to-day IT operations.
If you want to be the person who decides how things are built — not just someone who maintains what exists — this role is for you.
What You’ll Own
Phase 1 — Setup & Transition
∙Assess current environment: devices, identities, network, and security posture
∙Deploy and standardize Microsoft 365, Intune, and the security stack (Defender, Conditional Access, DLP)
∙Establish identity governance, MFA, backup, and baseline security controls
∙Stand up ITSM/ticketing system and SLA framework
Ongoing Operations
∙Own end-user support across devices and Microsoft 365 apps
∙Manage Azure and M365 tenant — licensing, configurations, health
∙Administer endpoint management via Intune (policies, compliance, enrollment)
∙Handle security monitoring and incident response — EDR, email threats, identity anomalies
∙Run patching, backups, and system health across the environment
∙Manage VPN and basic network/firewall configurations
∙Report on ticket trends, SLAs, and system health to leadership
AI-Driven IT (What Makes This Different)
You’ll actively contribute to building AI into IT operations:
∙Automate repetitive tasks: provisioning, deprovisioning, alert triage
∙Use AI tools to analyze logs, alerts, and system signals for proactive response
∙Improve ticket resolution with intelligent routing and knowledge base automation
∙Build foundations for automated compliance evidence collection (SOC 2, CMMC)
∙Collaborate on internal tools that make IT data-driven and predictive
You won’t just manage infrastructure — you’ll help define what the next generation of IT operations looks like.
What We’re Looking For
Required
∙5–8 years of IT administration experience, ideally including MSP or multi-client environments
∙Deep hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
∙Strong Intune administration — device enrollment, compliance policies, app deployment
∙Azure experience — Entra ID (AAD), Conditional Access, role management
∙Endpoint security — Microsoft Defender or equivalent EDR (CrowdStrike, SentinelOne)
∙PowerShell scripting for automation and administration tasks (this is a real requirement, not a nice-to-have)
∙Solid networking fundamentals — DNS, DHCP, VPN, firewall basics
∙Backup and patch management in a cloud-first environment
∙Comfortable owning IT independently — you set the priorities, you close the loop
Preferred
∙Experience supporting SOC 2, CMMC, or similar compliance frameworks
∙Exposure to AI/automation tools (Power Automate, scripting pipelines, LLM-based tools)
∙ITSM platform experience (Freshservice, Jira Service Management, ServiceNow)
∙Relevant certifications: MS-102, AZ-104, SC-300, or equivalent
Why This Role
∙Full ownership — you run IT end-to-end, not just respond to tickets
∙Modern stack — Microsoft 365, Azure, Intune, Defender; no legacy baggage
∙Real AI work — not a buzzword; you’ll actively build automation into IT operations
∙Direct impact — your work is visible and consequential from day one
∙Flexibility — remote-first; part-time arrangements considered for the right candidate
Compensation
Top tier compensation designed to be highly competitive and reflective of the ownership, impact, and growth opportunity in this role
InstinctIQ (instinctiq.ai) is building AI-powered platforms that automate complex workflows for the AEC (Architecture, Engineering & Construction) industry. We move fast, operate lean, and build systems that genuinely change how work gets done. We need a senior administrator who can help define and build AI first IT operations — we’re not managing a legacy environment. We’re architecting a cloud-first, AI-assisted operations model from the ground up.
The Role
We’re hiring a Senior IT Administrator to own IT operations for a ~70–100 user, fully remote environment built on Microsoft 365, Azure, and Intune.
This is a high-ownership, hands-on role — not a ticket queue job. You’ll be the primary architect and operator of our IT infrastructure, working directly with leadership to modernize systems and introduce AI and automation into day-to-day IT operations.
If you want to be the person who decides how things are built — not just someone who maintains what exists — this role is for you.
What You’ll Own
Phase 1 — Setup & Transition
∙Assess current environment: devices, identities, network, and security posture
∙Deploy and standardize Microsoft 365, Intune, and the security stack (Defender, Conditional Access, DLP)
∙Establish identity governance, MFA, backup, and baseline security controls
∙Stand up ITSM/ticketing system and SLA framework
Ongoing Operations
∙Own end-user support across devices and Microsoft 365 apps
∙Manage Azure and M365 tenant — licensing, configurations, health
∙Administer endpoint management via Intune (policies, compliance, enrollment)
∙Handle security monitoring and incident response — EDR, email threats, identity anomalies
∙Run patching, backups, and system health across the environment
∙Manage VPN and basic network/firewall configurations
∙Report on ticket trends, SLAs, and system health to leadership
AI-Driven IT (What Makes This Different)
You’ll actively contribute to building AI into IT operations:
∙Automate repetitive tasks: provisioning, deprovisioning, alert triage
∙Use AI tools to analyze logs, alerts, and system signals for proactive response
∙Improve ticket resolution with intelligent routing and knowledge base automation
∙Build foundations for automated compliance evidence collection (SOC 2, CMMC)
∙Collaborate on internal tools that make IT data-driven and predictive
You won’t just manage infrastructure — you’ll help define what the next generation of IT operations looks like.
What We’re Looking For
Required
∙5–8 years of IT administration experience, ideally including MSP or multi-client environments
∙Deep hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
∙Strong Intune administration — device enrollment, compliance policies, app deployment
∙Azure experience — Entra ID (AAD), Conditional Access, role management
∙Endpoint security — Microsoft Defender or equivalent EDR (CrowdStrike, SentinelOne)
∙PowerShell scripting for automation and administration tasks (this is a real requirement, not a nice-to-have)
∙Solid networking fundamentals — DNS, DHCP, VPN, firewall basics
∙Backup and patch management in a cloud-first environment
∙Comfortable owning IT independently — you set the priorities, you close the loop
Preferred
∙Experience supporting SOC 2, CMMC, or similar compliance frameworks
∙Exposure to AI/automation tools (Power Automate, scripting pipelines, LLM-based tools)
∙ITSM platform experience (Freshservice, Jira Service Management, ServiceNow)
∙Relevant certifications: MS-102, AZ-104, SC-300, or equivalent
Why This Role
∙Full ownership — you run IT end-to-end, not just respond to tickets
∙Modern stack — Microsoft 365, Azure, Intune, Defender; no legacy baggage
∙Real AI work — not a buzzword; you’ll actively build automation into IT operations
∙Direct impact — your work is visible and consequential from day one
∙Flexibility — remote-first; part-time arrangements considered for the right candidate
Compensation
Top tier compensation designed to be highly competitive and reflective of the ownership, impact, and growth opportunity in this role
💡 Quick Summary
Seeking a career-building opportunity? The Senior Information Technology Administrator position is now open for candidates interested in the Back Office Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
