Job Description
Benefits and Enrollments requires associates to key in data in eligibility systems
Essential Functions
Review of the beneficiary form and enrollments form for acceptability,
Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
Confirmation note sent to Customer
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
Essential Functions
Review of the beneficiary form and enrollments form for acceptability,
Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
Confirmation note sent to Customer
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Insurance Associate position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
