Job Description
Department of Customer Service
Reference number
req50598
Occupation
Investigation
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$113,574 to 125,720 + Superannuation
Closing date
22 April 2026 at 10:00am
Senior Investigator
Clerk Grade: 7/8
Salary: $113,574 - $125,720
Employment Type: Ongoing
Hybrid work arrangements, Parramatta. Office attendance required 2–3 days per week.
Fair Trading – Consumer Affairs branch
An exciting opportunity has arisen within NSW Fair Trading for a Senior Investigator.
About the team
Reporting to a Principal Investigator, the work of the team is varied but predominately involves investigating offences under the Australian Consumer Law and Motor Dealers and Repairers Act 2013. You will have carriage of your own investigations and work closely with your team on evidence gathering, conducting inspections and other aspects of investigative work.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
Thinks deeply about the needs of people and communities
Is motivated by great outcomes, not just processes, and
Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Role
Lead and conduct complex investigations into breaches of consumer, and motor industry legislation.
Collect, analyse and assess evidence to support enforcement and prosecution outcomes.
Interview witnesses and keep them engaged throughout investigation, prepare briefs of evidence and present findings in formal proceedings.
Provide high-quality advice and reports on investigative matters.
Collaborate with internal and external stakeholders to ensure fair, consistent regulatory outcomes.
To be successful in this role you will have:
Investigative expertise – demonstrated experience conducting complex, high-volume investigations.
Regulatory knowledge – understanding of compliance, enforcement, and administrative law.
Analytical capability – ability to interpret and apply legislation and evaluate evidence.
Communication – strong written and verbal skills, including report and brief preparation, with the ability to engage with customers and support vulnerable complainants through the investigative process.
Teamwork – ability to work collaboratively within a fast-paced regulatory environment to achieve impactful, timely regulatory outcomes.
Essential criteria
Certificate IV in Government Investigations or equivalent experience.
Understanding of investigative principles, rules of evidence, and brief preparation.
A current NSW driver’s licence and ability to travel as required.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Jessica Love via Jessica.Love@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 22nd April 2026 (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Jessica.Love@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50598
Occupation
Investigation
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$113,574 to 125,720 + Superannuation
Closing date
22 April 2026 at 10:00am
Senior Investigator
Clerk Grade: 7/8
Salary: $113,574 - $125,720
Employment Type: Ongoing
Hybrid work arrangements, Parramatta. Office attendance required 2–3 days per week.
Fair Trading – Consumer Affairs branch
An exciting opportunity has arisen within NSW Fair Trading for a Senior Investigator.
About the team
Reporting to a Principal Investigator, the work of the team is varied but predominately involves investigating offences under the Australian Consumer Law and Motor Dealers and Repairers Act 2013. You will have carriage of your own investigations and work closely with your team on evidence gathering, conducting inspections and other aspects of investigative work.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
Thinks deeply about the needs of people and communities
Is motivated by great outcomes, not just processes, and
Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Role
Lead and conduct complex investigations into breaches of consumer, and motor industry legislation.
Collect, analyse and assess evidence to support enforcement and prosecution outcomes.
Interview witnesses and keep them engaged throughout investigation, prepare briefs of evidence and present findings in formal proceedings.
Provide high-quality advice and reports on investigative matters.
Collaborate with internal and external stakeholders to ensure fair, consistent regulatory outcomes.
To be successful in this role you will have:
Investigative expertise – demonstrated experience conducting complex, high-volume investigations.
Regulatory knowledge – understanding of compliance, enforcement, and administrative law.
Analytical capability – ability to interpret and apply legislation and evaluate evidence.
Communication – strong written and verbal skills, including report and brief preparation, with the ability to engage with customers and support vulnerable complainants through the investigative process.
Teamwork – ability to work collaboratively within a fast-paced regulatory environment to achieve impactful, timely regulatory outcomes.
Essential criteria
Certificate IV in Government Investigations or equivalent experience.
Understanding of investigative principles, rules of evidence, and brief preparation.
A current NSW driver’s licence and ability to travel as required.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Jessica Love via Jessica.Love@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 22nd April 2026 (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Jessica.Love@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Senior Investigator position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.