Senior IT| Coordinator

Company Brief-

Company Brief-

Jaro Education is a 12-year-old leading Ed-Tech company and pioneer in the executive education space catering to various B-Schools, Universities, and premium Institutes nationally and internationally, having deep corporate connections and over 2 Lakh alumni.

Jaro education is also successfully catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.

With various academic achievements and accolades, Jaro Education is known for providing students with the most innovative & successful online management and technology programs in India.

Jaro is awarded Best Employer for “Career Development and Leadership Grooming" By Employer Branding Awards (EBA) in February 2016. We have received prestigious National Level awards for our exceptional contribution to the education industry.

Academic Partners:

 IIM, Ahmedabad

 IIM Trichy

 IIM, Nagpur

 IIM, Kozhikode

 IMT, Ghaziabad

 Welingkar Institute of Management

 Dayanand Sagar University, Bangalore

 Alliance University, Bangalore

 Shiv Nadar University, Delhi NCR

 Rotman School Of Business, University of Toronto

 Swiss School of Management

 KPMG

 Bharati Vidyapeeth Deemed University, Pune

 Guru Nanak Institute of Management Studies, Mumbai

 National Stock Exchange

 iFEEL, Lonavala (Full-time B-school)

 Niranjan Hiranandani School of Real Estate

Job Description:

Responsibilities –Studio Profile - Experience 3 year Plus

• Experience with VC applications zoom, Google meeting, and Microsoft teams

• Desktop Laptop Hardware installations and troubleshooting

• Installation and troubleshooting of Windows Win 7 and above, and other applications required for the user

• Lan, Router, leased line configuration

• CCTV Biokey Configuration and troubleshooting

• I/O and Lan crimping

• Outlook configuration – POP/SMTP

• Excel knowledge

• Excellent communication skills to understand teaching faculty requirements during the Zoom sessions.

• Patience and ability to train teaching faculty in new and existing IT setups. And also fulfil the additional technical requirements of the faculty

• Problem-solving skills to troubleshoot technical issues faced during online zoom meetings.

• Arranging video conferencing sessions, creating meeting IDs, and communicating by email to the concerned departments

• monitor the participant's activity during online sessions, guide them on chat and quickly respond to incoming chat messages

• Resolve Incidents and Problems associated with End User computers, video conference Equipment and Software, and provide fixed support, advice, and assistance to Users.

• maintenance of video conference hardware and conducting daily testing of devices to ensure the smooth working of Devices

• assist in all other online session areas as necessary

• Ensure the Studio infrastructure requirements & working status is checked on a regular basis and is well maintained.

• Coordinate with vendor/ISP team service, and complaint logging as necessary to keep office Equipment and Software in good working order, following the authorized warranty and repair process.

• Reply to post-session queries/complaints sent by email.

• Maintaining and sharing studio Admin/ I.T reports, preparing session attendance in excel

• Uploading of recorded lectures on the cloud.

• Coordinate the schedule of upcoming sessions with the concerned department.

Working days - Wed to Monday (Tuesday off) Office Timings - +:00 a.m. to 6:00 p.m.

Saturday 8:30 AM-6:30 PM

Sunday 8:30 AM-+:30 PM

Wed, Thurs, Friday, and Monday (+ AM-6 PM)

Tuesday is off

www.jaroeducation.com