Senior Manager Cloud Operations Engineer

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountability/Responsibilities
• We’re working diligently to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation we are looking for a Cloud Operations Engineer to work with us and help implement cloud platform services vision in collaboration with wider leadership.
• Heading Cloud Operations squad with a dotted reporting line to the Head of Engineering (UK) to manage the platform and product roadmap aligned to CTO function.
• Ensure the Cloud Operations function is managed through software engineering approach.
• Ensure the team delivers to the agreed Service Level Objectives (SLO).
• Lead the team along with he Vendors to ensure there is no outage and the path to production for the development team is smooth.
• Support and manage the Azure enterprise subscription operationally through automation also by optimising the cloud estate in terms of cost and performance.
• Demonstrate drive and help to continually improve the technical practices across our team.
• Set the roadmap aligned to cloud platform services vision, build required capability and deliver on commitments.
• Active participation in ideation, PoC and implementation for improving business value.
• Design secure and scalable cloud infrastructure solutions for applications and platform, and collaborate with Enterprise architecture and Enterprise Security team for compliance with security guidelines and strategic architecture.
• Work within a multi-location Cloud platform Services to help foster a culture of excellence through developing and contributing to components, services and methodologies.
• Focus on Scalability, resilience, security, quality and continuous rigour to reduce technical debt.
• Advance the cloud community through sharing of best practice and mentoring others.
• Take an active lead in helping your team perform to their best and understand how their work contributes to the achievement of business success.
• Create and maintain build and release pipelines across Azure DevOps projects in order to support infrastructure deployments.

Key Skills and Experience Required:

We always support colleagues to develop their skills but to be successful in this role the following will be required by our Operations Leader:
• Understand the risks associated with your job and what that means for you, M&G and all our stakeholders.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You must have the Az-+00 and the Az-104 certifications.
• Experiencing developing and deploying solutions through the SDLC (Software Development Lifecycle).
• Languages – PowerShell, ARM, YAML, Terraform
• Azure Cloud Administration – RBAC, AAD, PIM, Cloud Networks, SQL DB, Firewalls and DNS
• SDLC Technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines
• Support – Service Now and Azure Monitor
• You will have an understanding of cloud governance, best practices and policies within Azure.
• You must have a problem solving mindset and the ability to troubleshoot unknown technical issues.
• Previous experience working in a support team is highly desirable.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• It would be desirable if you were able to use most of the following technologies and languages:
• Configuration Management – Ansible
• Languages – Shell, Java Script, C#, .NET, SQL, python
• Other Technologies – RedHat Open Shift, Linux, Windows, OCI, and Serverless, Databricks
• An understanding of cloud cost, capacity and optimisation with the ability to identify inefficiencies in expenditure.
• A solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Proven experience in building relationships with team members and other colleagues across a business
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.
• As a lead you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential

You need to be this kind of person
• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Willing to grow, question and contribute to the team and wider area around you
• Ability to challenge and speak up in discussions with colleagues of all levels

Experience:

Minimum 5 years of relevant experience as a cloud engineer who can showcase working independently and along with the team.

Educational Qualification:
• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, ****** orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.