Job Description
Company Description
Superkicks is a fashion destination in Jaipur, India, catering to sneaker lovers and enthusiasts of street and art culture. The store aims to bring global sneaker trends to India, acting as a catalyst for sneaker culture while creating a unique environment for the community. Superkicks goes beyond sneakers by introducing streetwear brands and collaborating with artists to further fuel the sneaker and street culture.
Key Responsibilities:
● Customer Experience Strategy: Develop and execute a customer service strategy that reflects Superkicks’ brand values.
● Team Leadership: Build, mentor, and manage a high-performing customer care team across multiple channels (email, chat, phone).
● Process Optimization: Streamline customer service processes and improve efficiency through automation and best practices.
● Customer Interaction Management: Ensure timely and effective handling of customer inquiries, complaints, and escalations.
● Data-Driven Decision Making: Utilize customer feedback and data to identify trends and improve service quality.
● Collaboration with Other Departments: Work closely with product, and operations teams to create robust SOPs, resolve customer pain points and improve service offerings.
● Training & Development: Implement training programs to enhance the customer service team’s problem-solving and communication skills.
● Technology & Tools: Leverage CRM and AI-driven tools to enhance the efficiency of customer service operations.
● Handle Execution: Manage and execute call, text and chat process.
Qualifications & Skills
● 5+ years of experience in customer service roles, preferably in D2C, retail, e-commerce, or consumer brands.
● Strong analytical skills with experience in data-driven decision-making.
● Excellent communication, problem-solving, and conflict-resolution skills.
● Experience with CRM tools, customer support software, and automation technologies.
● Passion for sneakers, streetwear, and community engagement is a plus.
Superkicks is a fashion destination in Jaipur, India, catering to sneaker lovers and enthusiasts of street and art culture. The store aims to bring global sneaker trends to India, acting as a catalyst for sneaker culture while creating a unique environment for the community. Superkicks goes beyond sneakers by introducing streetwear brands and collaborating with artists to further fuel the sneaker and street culture.
Key Responsibilities:
● Customer Experience Strategy: Develop and execute a customer service strategy that reflects Superkicks’ brand values.
● Team Leadership: Build, mentor, and manage a high-performing customer care team across multiple channels (email, chat, phone).
● Process Optimization: Streamline customer service processes and improve efficiency through automation and best practices.
● Customer Interaction Management: Ensure timely and effective handling of customer inquiries, complaints, and escalations.
● Data-Driven Decision Making: Utilize customer feedback and data to identify trends and improve service quality.
● Collaboration with Other Departments: Work closely with product, and operations teams to create robust SOPs, resolve customer pain points and improve service offerings.
● Training & Development: Implement training programs to enhance the customer service team’s problem-solving and communication skills.
● Technology & Tools: Leverage CRM and AI-driven tools to enhance the efficiency of customer service operations.
● Handle Execution: Manage and execute call, text and chat process.
Qualifications & Skills
● 5+ years of experience in customer service roles, preferably in D2C, retail, e-commerce, or consumer brands.
● Strong analytical skills with experience in data-driven decision-making.
● Excellent communication, problem-solving, and conflict-resolution skills.
● Experience with CRM tools, customer support software, and automation technologies.
● Passion for sneakers, streetwear, and community engagement is a plus.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager Customer Care position is now open for candidates interested in the Remote Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
