Senior Manager, Desktop

Full job description

Description

Position Summary

Credit One Bank is looking for a Desktop Senior Manager who will be primarily responsible for managing the entire Desktop Team and insuring quality technical and customer support for all users and executives.

Essential Job Functions

Coordinate Desktop services with a focus on leadership

Staff and managing the entire desktop team

Monitor desktop services, allocate resources, track data, prepare reports, and train staff

Coordinate and manage all desktop hardware moves

Develop training materials and procedures while training users in the proper

Oversee and maintain all desktop computer hardware and software

Maintain and monitor all software used on Desktop, Mac, and Laptop computers, Windows, Mac OS, industry and proprietary software

Maintain IT Inventory, including hardware and software

Develop daily, weekly, and monthly reports on Desktop team's productivity

Responsible for keeping up to date with technological trends to maintain knowledge of hardware and software

Evaluate software, hardware, or peripheral equipment and recommend improvements or upgrades

Work with vendors to help resolve technical issues

Ensure project/department objectives and goals are met and adhere to approved budgets

Confer with staff, users, and management to establish requirements for new systems

Perform other duties as assigned

Position Requirements

Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results

Excellent Team leadership, diagnostic, and problem-solving skills.

Excellent communication skills with all users including management and executives

Outstanding organizational and time-management skills.

In depth understanding of diverse computer systems and networks.

Good knowledge of internet security and data privacy principles

Customer Service oriented

Flexible Schedule

Excellent customer service and leadership skills.

Thrive in a management team-based environment.

Demonstrate company core values of excellence, ownership, collaboration, and integrity

Preferred

Previous role as a manager, team lead or supervisor

3-5 years working in a service delivery environment

Excellent customer service skills

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Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, ****** orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.