Senior Manager, Escalated Care

Managing, coaching, and inspiring a global team of managers to provide specialized care and support to fans and internal teams

- Following a structured approach to operational management, driving performance to stated goals and reporting on current performance

- Analyzing business results and delivering action-focused insights and analysis

- Providing leadership, coaching, and feedback to team members to meet KPIs, goals, and objectives

- Establishing a collaborative, inclusive, and positive working environment through open communication and intentional collaboration

- Continuously looking for solutions to improve processes and systems, and providing valuable feedback for product/service improvement