Senior Manager, HR Program Delivery

Full job description

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The Senior Manager, HR Program Delivery oversees a multi-faceted function of HR professionals and provides strategic guidance in operationalizing the Bank's HR programs that meet the organization's mandate. This role manages a particular specialized functional area in the achievement of the people strategy.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Oversees and leads a highly complex, and diverse function for an area of significant risk, complexity or scope

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management/enterprise areas

Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals, etc.)

Sets operational team direction and collaborates with others to execute on common goals

Focuses on longer-range planning for functional area

Education & Experience:

Undergraduate degree preferred or progressive work experience in addition to experience below

Graduate degree is an asset

10+ years of related experience

In depth knowledge of Program Delivery

Expert communication, facilitation and presentation skills

Proven ability to deal with all levels of management

Strong Customer Service orientation and ability to establish strong working relationships with internal and external clients

Customer Accountabilities:

Oversees a team of HR professionals providing program and control related services and advice to partners

Oversees the execution of annual specialized HR processes and ongoing evaluation of organizational programs, methods and processes to ensure that design aligns with the purpose, values and strategies of the organization

Acts as a key reference point and subject matter expert for programs and processes relating to area of expertise

Provides HR subject matter expertise on various organizing committees in the development and delivery of employee programs, as appropriate

Liaises with other subject matter experts, internally and externally, to understand and interpret applicable legislation/regulations relating to program administration

Ensures business partners and HR are provided with high quality advice and support

Oversees all program administration activities, ensuring coordination of changes, monitoring the effectiveness, timeliness and accuracy of program delivery

Coordinates department compliance with overall division guidelines as well as regulatory agencies

Identifies key metrics and criteria for success and ensures appropriate reporting mechanisms are established and implemented

Provides operational leadership for the effective management of organization-wide programming, developing and implementing best-in-class solutions that are scalable in support of organization and business partner goals

Responsible to ensure effective communication to employees and leaders on operational policies, programs, processes and standards as well as improving work processes and finding efficiencies through new initiatives and other changes for continuous improvement

Oversees research, development and implementation of new processes, technologies or operating models

Shareholder Accountabilities:

Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale

Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly

Executes on the annual business plan to deliver results aligned with business strategies

Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness

Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with team to execute and implement

Monitors and communicates the effectiveness of delivery strategies, programs, and practices related to own area of expertise

Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty

Develops annual and/or long-term plans for own area and influences plans well beyond area managed

Responsible for management of the overall team providing both leadership and guidance

Sets targets and objectives for the team, and delivers results

Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually look for ways to provide and enhance the value delivered

Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and provides regular input into employee assessments and development plans

Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

Acts as a brand ambassador for business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Occasional

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.