Job Description
SALARY
: 6 LPA
VACANCIES
: 2
QUALIFICATION
: Any Graduate
MALE/FEMALE
: BOTH
EXPERIENCE
: 8-10 years
JOB DETAILS
Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction
Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers
Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results
Creating the Audit plan and Quality strategy and ensure adherence by call centers
Monitoring feedback efficacy on weekly and monthly basis
Audit Reporting Preparing daily dashboards on WTD and MTD quality performance
Analyzing reason of errors and concentrations of errors for improvement
Conducting sessions, a calibrating business, training & QA teams
Conducting Weekly hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance
Recommending KPI changes as and when required to business to improve performance
FUNCTIONAL AREA
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: 6 LPA
VACANCIES
: 2
QUALIFICATION
: Any Graduate
MALE/FEMALE
: BOTH
EXPERIENCE
: 8-10 years
JOB DETAILS
Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction
Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers
Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results
Creating the Audit plan and Quality strategy and ensure adherence by call centers
Monitoring feedback efficacy on weekly and monthly basis
Audit Reporting Preparing daily dashboards on WTD and MTD quality performance
Analyzing reason of errors and concentrations of errors for improvement
Conducting sessions, a calibrating business, training & QA teams
Conducting Weekly hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance
Recommending KPI changes as and when required to business to improve performance
FUNCTIONAL AREA
Jobs for Senior Manager Quality, Jobs for Senior Manager Quality in Amritsar, Jobs for Senior Manager Quality in Amritrsar in BPO Industries, jobs for Senior Manager Quality, jobs for Senior Manager Quality in BPO industry, Jobs in Amritsar, BPO recruitment agency in Amritsar, BPO recruitment consultant in Amritsar, BPO recruitment agency in Punjab, BPO recruitment consultant in Punjab, BPO recruitment agency in India, BPO recruitment consultant in India, hr consultancy in Amritsar, best hr consultancy in Amritsar, top hr consultancy in Amritsar, hr consultancy in India, best hr consultancy in India, top hr consultancy in India. BPO placement agencies in Amritsar, BPO Recruitment agencies in Amritsar, BPO placement agencies in Punjab, BPO Recruitment agencies in Punjab, BPO placement agencies in India, BPO Recruitment agencies in India, placement consultancy in Amritsar, best placement consultancy in Amritsar, top placement consultancy in Amritsar, placement consultancy in India, best placement consultancy in India, top placement consultancy in Indi
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager Quality|Reputed BPO company position is now open for candidates interested in the BPO Jobs sector. This role in Amritsar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
