The Role Responsibilities

Strategy

The role is expected to be forward looking on proactively clearing the hurdles on the risk mitigation front on the data security, quality and time bound dissemination of information to the shareholders and an iterative process periodically in the light of changing business scenarios.
• To set up guidelines on and ensure adherence to data security governance in line with group policies.
• Provide guidance to Group or Country SBIM teams on matters related to data governance and propose solutions to enable secure, timely and efficient delivery of information to the stakeholders
• Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures

Business

Strategic Business Information Management (SBIM) is a one stop provider of business information that not just gives a historical view of the bank but also is progressive in giving a strategic view of the future. The core focus is not just to be a provider of information but also be a strategic partner with an understanding of the business context.
• Partner with senior leaders, Global Process Managers (GPM) and stakeholders on various initiatives, in line with organization objectives.
• Manage end to end data and information support for all the key initiatives of business units across Retail Bank supporting the respective country and group teams.
• To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that the projects are in line with the Information Management Policy guidelines.

Processes

SBIM handles a series of complex processes including but not limited to Country Data, Group Data, Data Visualisation, Scorecards across Retail Banking Products, Data Management, Retail Banking Products and across Retail Banking Segments.
• Create a robust Data Infrastructure, to be leveraged for downstream Reporting and Analytics. Automate and streamline existing ways of sourcing and transformation of data using out of the box processes, procedures and innovative practices.
• Ensuring total customer satisfaction through Quality Service, Timely report dissemination and effective communication.
• Manage processes leading up to Balanced Scorecard based performance tracking for Frontline, Sales Momentum and Incentive payouts.
• Interact with metrics owners across various functions and get an end to end understanding of the metrics and check the applicability of the metrics across various Scorecards.
• Liaise with data owners to ensure smooth flow of upstream data is continually maintained to the highest standard of quality and is transitioned through SBIM to the downstream data owners.
• Continuous Improvement in the productivity standards prescribed and updated periodically.