Senior Manager, Security - Pickering

Pickering Casino Resort is seeking a Senior Manager of Security!

Reporting to the Executive Director, Security Operations, this position is responsible for the planning and directing of the designated site security operations for the overall leadership and mentoring of Casino Pickering site security department. In alignment with corporate-level security priorities, this role consults with Regional Operations Leads (Regional VP’s Ontario - dotted line reporting relationship) to understand regional operational priorities and works collaboratively with Site Operations Leads to support the execution of those priorities.

The ideal candidate is an energetic professional with proven knowledge, skills, and abilities, executing the following in support of the company’s vision, mission, and values:

Motivate and inspire a team who will enhance the internal and external guest experience

Provides leadership, direction and mentoring to the sites security teams while providing continuous coaching for success to achieve high performance

Exceeds guest expectations by providing outstanding guest service

Helps create an engaged work environment by choosing positivity, recognizing excellent peer performance and by caring about and supporting our team members

Directs and implements security operations strategic plans as directed

Understanding the management of the site security budget; reports variances; makes recommendations to the Executive Director, Security Operations;

Responsible for key performances measures of operating areas- financial, team engagement, turnover, Guest Service Experience Index (GSEI), etc.

Oversees the various critical security systems (e.g., Key Control, I-Trak, Access Control)

Ensures training for site security operations, including Emergency Response Procedures

Implements site-specific tactical responses to emergency events along with fire drill procedure throughout the year for each site

Reviews each site’s reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and identifies the need for investigations, escalations and conducts as directed

Foster and implement an environment based on the Company’s Violence Prevention Policy

Implement and adhere to all Company and regulatory policies and procedures to ensure the highest regards for Compliance

Establish performance objectives and succession plan for team members to ensure growth and development

Oversees the First Aid Program; reviews First Aid reports; ensures First Aid staff are appropriately trained and scheduled

Acts as the main point of contact with regulatory bodies on security issues at assigned sites

Champion of workplace health, safety and wellness with a focus on team education & training, workplace inspections and accident prevention not reaction

Conducts on-going risk assessments; identifies areas of practice or equipment that meet security best practices; identifies opportunities for efficiencies

Ensuring compliance with licensing laws, health and safety and other statutory regulations

Develop and implement training for security operations; ensures team members are trained in Emergency Response procedures;

Create, implement and oversee Security Policies and Procedures for Hotel Operations; (ie; human trafficking)

Create, implement and oversee Security Policies and Procedures for Event Operations;

Performs other duties as assigned and/or directed;

Successful applicants will demonstrate the following qualifications:

Minimum 10 years of surveillance and/or security experience;

Minimum 10 years of management experience; gaming experience preferred

People-focused and committed to service excellence

Proactive and solution-oriented with a drive to succeed

Post-secondary education or suitable combination of education and experience an asset

Ability to exceed internal and external guest expectations through timely, effective and service oriented communication

Computer literacy in MS Office

Ability to successfully obtain a Smart Serve

Required to maintain a Standard First Aid certification

Ability to successfully obtain a gaming license with the AGCO

A passion for providing outstanding service to our internal and external guests;

Strong communication skills (written and verbal);

Excellent problem solving and conflict resolution capabilities;

A willingness to learn, develop and achieve new skills for personal and professional development;

Exceptional interpersonal and guest relations skills;

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?