Job Description
Wipro is hiring resources for Senior Manager role with expertise in International voice process and contact center.
Role- Manager/ Senior Manager
Experience required- 13-20 Years
Location- Gurgaon (UK Shift)
Key responsibilities:
• Broad process or project expertise with senior level customer interaction
• High level of discretion and decision making
• Strong experience in people management
• Srong data manipulation and interpretation skills
• Ability to understand and challenge accounting processes
• Ability to embed strong control environment across Financial Control Framework, requires evidence, testing, remedial action plans to ensure compliance
• Ability to build new processes/controls when required
• Able to articulate clearly issues/queries/areas of risk to Senior Management Teams - verbally and written
Desired candidate profile:
• Leads the operating unit, evaluating management information and monitoring the performance of the unit to improve the quality of service and meet designated quarterly and annual operational performance targets.
• Develops and delivers the operating plan for the unit within overall department strategy and guidelines.
• Manages relationships with key internal stakeholders in order to identify opportunities for service improvement to ensure commercial viability and customer satisfaction.
• Ensures standards are communicated and implemented in order to maintain service levels and efficiencies and to meet targets.
• Manages projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through client brand values and standards.
• May either: Lead a team or act as a technical authority in a process or product area and drive team technical development
Role- Manager/ Senior Manager
Experience required- 13-20 Years
Location- Gurgaon (UK Shift)
Key responsibilities:
• Broad process or project expertise with senior level customer interaction
• High level of discretion and decision making
• Strong experience in people management
• Srong data manipulation and interpretation skills
• Ability to understand and challenge accounting processes
• Ability to embed strong control environment across Financial Control Framework, requires evidence, testing, remedial action plans to ensure compliance
• Ability to build new processes/controls when required
• Able to articulate clearly issues/queries/areas of risk to Senior Management Teams - verbally and written
Desired candidate profile:
• Leads the operating unit, evaluating management information and monitoring the performance of the unit to improve the quality of service and meet designated quarterly and annual operational performance targets.
• Develops and delivers the operating plan for the unit within overall department strategy and guidelines.
• Manages relationships with key internal stakeholders in order to identify opportunities for service improvement to ensure commercial viability and customer satisfaction.
• Ensures standards are communicated and implemented in order to maintain service levels and efficiencies and to meet targets.
• Manages projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through client brand values and standards.
• May either: Lead a team or act as a technical authority in a process or product area and drive team technical development
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager| Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
