Job Description
Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
The Senior Manager, Workplace Relations plays a key role in reforming policies and practices as they pertain to Employee Relations (ER) and Workplace Relations (WR) and embedding strong change management and people leader processes to support employee engagement and management of people issues.
This hands-on role has an end-to-end responsibility for ER and WR activity, and the related policy framework. A key focus is the 000VIC establishment of a pro-active risk management approach to Workplace Relations that anticipates the future needs and sustainability of 000VIC and develops and implements effective responses and solutions.
The role requires the development of constructive stakeholder relationships and is accountable for developing employee and workplace relations capability in leaders and managers to enable a more pro-active response to workplace complaints, disputes, and challenges.
Day to day responsibilities include:
Provide advice on strategies and consultation approaches to implement transformational change, including assessment of risk, and facilitate the implementation of such opportunities by effectively managing industrial risk.
Develop and maintain effective working relationships with stakeholders and third parties including public sector departments, unions, tribunals such as the Fair Work Commission (FWC) and regulatory bodies such as the Fair Work Ombudsman.
Leads enterprise bargaining activity and negotiations in support of 000VIC strategy, implements outcomes, and ensures effective governance is in place to meet employer obligations.
Provides regular advice to senior management and represents 000VIC in the dispute resolution process with employees and unions. This includes representing 000VIC in industrial tribunals and providing expert advocacy skills as required.
Develops and maintains close working relationships with internal stakeholders to ensure awareness of emerging industrial issues and effective responses are planned.
About You
The preferred candidate will hold expert knowledge of industrial and employee relations principles, obligations, policies and practice, additional to the following skills and attributes:
Demonstrated ability to develop and lead a long-term strategic Workplace Relations agenda that delivers high performance and effective change, including manager education.
Experience working in a fast paced and highly unionised environment with the ability to manage multiple complex matters in a public sector context.
Experience leading complex EBA negotiations, and detailed knowledge of industrial frameworks including awards, agreements, and the role of the FWC.
A proven track record in developing and managing, case, fitness for work, complaint and grievance processes that support the achievement of a constructive culture.
Sound ability to resolve disputes and conflict situations in a considered and constructive manner.
Demonstrated analytical and problem-solving skills with experience in providing high level written and oral advice to Executive teams.
Extensive experience in negotiation, industrial advocacy, mediation, and conciliation.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
Employee assistance program for employees and eligible family members
Discounted health insurance, banking services and gym membership
‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
Free staff parking at all our sites
Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply' button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.5+pm, Sunday 8 September 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au.
This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
The Senior Manager, Workplace Relations plays a key role in reforming policies and practices as they pertain to Employee Relations (ER) and Workplace Relations (WR) and embedding strong change management and people leader processes to support employee engagement and management of people issues.
This hands-on role has an end-to-end responsibility for ER and WR activity, and the related policy framework. A key focus is the 000VIC establishment of a pro-active risk management approach to Workplace Relations that anticipates the future needs and sustainability of 000VIC and develops and implements effective responses and solutions.
The role requires the development of constructive stakeholder relationships and is accountable for developing employee and workplace relations capability in leaders and managers to enable a more pro-active response to workplace complaints, disputes, and challenges.
Day to day responsibilities include:
Provide advice on strategies and consultation approaches to implement transformational change, including assessment of risk, and facilitate the implementation of such opportunities by effectively managing industrial risk.
Develop and maintain effective working relationships with stakeholders and third parties including public sector departments, unions, tribunals such as the Fair Work Commission (FWC) and regulatory bodies such as the Fair Work Ombudsman.
Leads enterprise bargaining activity and negotiations in support of 000VIC strategy, implements outcomes, and ensures effective governance is in place to meet employer obligations.
Provides regular advice to senior management and represents 000VIC in the dispute resolution process with employees and unions. This includes representing 000VIC in industrial tribunals and providing expert advocacy skills as required.
Develops and maintains close working relationships with internal stakeholders to ensure awareness of emerging industrial issues and effective responses are planned.
About You
The preferred candidate will hold expert knowledge of industrial and employee relations principles, obligations, policies and practice, additional to the following skills and attributes:
Demonstrated ability to develop and lead a long-term strategic Workplace Relations agenda that delivers high performance and effective change, including manager education.
Experience working in a fast paced and highly unionised environment with the ability to manage multiple complex matters in a public sector context.
Experience leading complex EBA negotiations, and detailed knowledge of industrial frameworks including awards, agreements, and the role of the FWC.
A proven track record in developing and managing, case, fitness for work, complaint and grievance processes that support the achievement of a constructive culture.
Sound ability to resolve disputes and conflict situations in a considered and constructive manner.
Demonstrated analytical and problem-solving skills with experience in providing high level written and oral advice to Executive teams.
Extensive experience in negotiation, industrial advocacy, mediation, and conciliation.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
Employee assistance program for employees and eligible family members
Discounted health insurance, banking services and gym membership
‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
Free staff parking at all our sites
Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply' button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.5+pm, Sunday 8 September 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager| Workplace Relations position is now open for candidates interested in the Government Job Alert sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.