Job Description
HGS
BPO Executive
HGS • Bengaluru, Karnataka • via Glassdoor
6 days ago
Full–time
Apply directly on Glassdoor
Apply on WorkIndia.in
Apply on Trabajo.org
Apply on Placement India
Apply on Levels.fyi
Apply on Post Job - CallCenterJob.co.in
Job description
Qualifications
BCOM,BBM,BBA,BA,BSC,BE,BTECH,MBA,MCA,MA,MCOM,DEGREE,GRADUATE
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S
Sudeep V Iyer
Senior Manager/Associate Director - Training Head - Customer Experience
Sudeep V Iyer • Bengaluru, Karnataka • via IIM Jobs
15 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
- Responsible for strategy design & deployment for the customer experience training delivery function.
- Lead a team of training professionals.
- Ensure training plans are created and executed across processes and partner locations as per the timelines.
- Ensure ROI of training interventions by driving high-impact training deliveries across partner locations.
- Drive governance of training function through regular cadences with partner team, internal team & cross-functional stakeholders and ensure that improvement opportunities are addressed well in time & structurally.
- Lead the review with senior leadership teams and keep the teams apprised of training progress.
- To succeed in this role - you should have the following
Key Skills:
- Experience of 10 years + in customer services domain preferably in Ecommerce, Telecom, Banking or BPO operations.
- Should have lead a team of training professionals.
- Should have experience in managing contact center training in a multi-location set-up
BPO Executive
HGS • Bengaluru, Karnataka • via Glassdoor
6 days ago
Full–time
Apply directly on Glassdoor
Apply on WorkIndia.in
Apply on Trabajo.org
Apply on Placement India
Apply on Levels.fyi
Apply on Post Job - CallCenterJob.co.in
Job description
Qualifications
BCOM,BBM,BBA,BA,BSC,BE,BTECH,MBA,MCA,MA,MCOM,DEGREE,GRADUATE
Report this listing
S
Sudeep V Iyer
Senior Manager/Associate Director - Training Head - Customer Experience
Sudeep V Iyer • Bengaluru, Karnataka • via IIM Jobs
15 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
- Responsible for strategy design & deployment for the customer experience training delivery function.
- Lead a team of training professionals.
- Ensure training plans are created and executed across processes and partner locations as per the timelines.
- Ensure ROI of training interventions by driving high-impact training deliveries across partner locations.
- Drive governance of training function through regular cadences with partner team, internal team & cross-functional stakeholders and ensure that improvement opportunities are addressed well in time & structurally.
- Lead the review with senior leadership teams and keep the teams apprised of training progress.
- To succeed in this role - you should have the following
Key Skills:
- Experience of 10 years + in customer services domain preferably in Ecommerce, Telecom, Banking or BPO operations.
- Should have lead a team of training professionals.
- Should have experience in managing contact center training in a multi-location set-up
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager/Associate Director - Training Head - Customer Experience position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
