Job Description
What makes this role important at Ipsos?
As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health.
Please note: this is a 12 month contracted position.
What you can expect to be doing:
Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports
Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
Providing day-to-day guidance and coaching to junior team members
May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).
This might be the job for you if you have:
Bachelor’s degree in marketing, business management, computer science, research or related field
Ideal candidates will have up to 5 years of quantitative market research experience
Expertise working with customer satisfaction/experience tools and methodologies preferred
Ability to manage multiple projects – strong quantitative research project management skills
Experience working with platforms such as Qualtrics, Medallia or InMoment an asset
Comfortable processing, cleaning, and manipulating large data sets
Outspoken and ability to form and maintain significant and ongoing client relationships
Self-starter with the ability to successfully collaborate with a virtual team
Self-motivated, analytical individual with attention to detail who strives in a dynamic, deadline driven environment
Superior organizational, multi-tasking, decision-making and problem-solving abilities
Comfortable managing a demanding and multi-faceted workload
Works well in a team environment with colleagues at all levels
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1
#LI-Hybrid
As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health.
Please note: this is a 12 month contracted position.
What you can expect to be doing:
Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports
Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
Providing day-to-day guidance and coaching to junior team members
May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).
This might be the job for you if you have:
Bachelor’s degree in marketing, business management, computer science, research or related field
Ideal candidates will have up to 5 years of quantitative market research experience
Expertise working with customer satisfaction/experience tools and methodologies preferred
Ability to manage multiple projects – strong quantitative research project management skills
Experience working with platforms such as Qualtrics, Medallia or InMoment an asset
Comfortable processing, cleaning, and manipulating large data sets
Outspoken and ability to form and maintain significant and ongoing client relationships
Self-starter with the ability to successfully collaborate with a virtual team
Self-motivated, analytical individual with attention to detail who strives in a dynamic, deadline driven environment
Superior organizational, multi-tasking, decision-making and problem-solving abilities
Comfortable managing a demanding and multi-faceted workload
Works well in a team environment with colleagues at all levels
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1
#LI-Hybrid
💡 Quick Summary
Seeking a career-building opportunity? The Senior Market Research Manager, Customer Experience position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.