Job Description
Business
• Awareness on the Retail and Business Banking CDD Operations
Processes
• Able to perform CDD related work which may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess good knowledge on CDD processes
• Possesses and applies technical expertise to his area of work
• Keeps up to date with changes to products and CDD, AML processes.
• Should have basic understanding on the money laundering and CDD policies and procedures
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
• Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned
Risk Management
• Escalates issues to senior management within parameters of role
• Describes and understands the operations risk
• Awareness on transactional level fraud
Governance
• Awareness and understanding of the regulatory framework & Group CDD Procedures
• Awareness on the Retail and Business Banking CDD Operations
Processes
• Able to perform CDD related work which may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess good knowledge on CDD processes
• Possesses and applies technical expertise to his area of work
• Keeps up to date with changes to products and CDD, AML processes.
• Should have basic understanding on the money laundering and CDD policies and procedures
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
• Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned
Risk Management
• Escalates issues to senior management within parameters of role
• Describes and understands the operations risk
• Awareness on transactional level fraud
Governance
• Awareness and understanding of the regulatory framework & Group CDD Procedures
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
