Senior Officer

Job : Operations
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 01/Jun/2024, 2:33:34 AM
Unposting Date : 01/Jul/2024, 5:5+:00 PM

The Role Responsibilities

Strategy

GRU being a Risk controlling unit - need to have a lot of understanding on the financial discipline, challenging and enterprising unit. Manage the team deliverables and build a high performing team.

Business

Internal / GL account (suspense and sundry) reconciliations,
Credit Card, Debit card, Asset, ATM, retail branch banking reconciliation
PVB and Wealth operations.
Retail TP system balances vs GL balances validation / reporting and resolving breaks on Customer balances nature of GL.
Processes

To handle account reconciliation activities covering.
Internal / GL account (suspense and sundry) reconciliations
Stock and Position reconciliations,
Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
PvB and Wealth operations.
Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications. Prior experience of working with TLM (Transaction Lifecycle Management) reconciliation platform would ban added advantage.
Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.
Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue / open reconciliation break with clear articulation of the requirement and attention from them is a must.
Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.
Risk Management

Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams.
Comply with all applicable rules / regulations and Company and Group Policies.
Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
Assist in carrying out BCP tests.
Assist in Department and Group related projects.
Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders

GBS Units, Technology and Country Counterparts
Our Ideal Candidate

Graduates / Postgraduates - Fresher / 2 - 3 years of experience
Role Specific Technical Competencies

Basic Knowledge of use of MS suite of applications word, excel, MS access and reconciliation applications like TLM
Basic Awareness on Risk, Risk Management principles and its framework
Basic Knowledge of Change Management and Tools
Basic Awareness of Code of conduct and bank policies relating to that
Good English communication skills - both written and oral
Ability to work with multiple teams across location

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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